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We need to up our prices for sure :shock:

in the event that a ceramic link decides to crack, where can we buy replacements? Had a customer come in with an already cracked Boss watch, couldn't help them much. Just direct them to contact manufacturer? 
 

1 hour ago, Michael said:

The annoying thing is people still pay it instead of asking around other places to check prices. This is how the pods do so well, captive market with a customer base built on convenience/laziness!!

no use resenting customers - we gotta put that energy into marketing ourselves better 

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28 minutes ago, GLENGRAVING said:

no use resenting customers - we gotta put that energy into marketing ourselves better 

Why not!!

I get them all the time saying "I was up Sainsbury's so I got these keys cut while I was there but they don't work, so I thought I'd come to you as I know yours always work"!!!

Yes, even friends of me or my wife.

No loyalty, only convenience no matter what the cost.

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1 hour ago, Michael said:

Why not!!

Yeah, it's frustrating. Often customers comment "I didn't know you were here / I didn't know you sold this" to which my gaffer responds "we've been here 30 years!/ we've always sold that!", but imo that's a sign of a failing on our part. If a customer doesn't know we sell something, it's because I haven't done a good enough job displaying it, if they don't know we exist it's because we aren't forcing them to notice/care about us. Better to focus on what we can control than what we can't :razz:

 

As we're also a hardware/ironmongery shop, we often get told "I tried looking everywhere for [this obscure product], you're my last chance, you guys sell everything", and I have to kindly ask them that maybe next time they want something we can be their first chance, not their last chance :roll:

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  • 2 months later...

I agree with Glengraving..

Concentrate on your own business, I'm sure we'll survive if we're on our game with high quality and fair prices. Giving your customer grief because they went somewhere else doesn't help your caurse... The customer is in your shop now, give them a pleasant experience!

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