algsoul Posted July 15, 2019 Report Share Posted July 15, 2019 What about this? Timpsons £25 to remove 2 ceramic links! Quote Link to comment Share on other sites More sharing options...
grahamparker Posted July 15, 2019 Report Share Posted July 15, 2019 Timpsons. That's disgusting got to feel sorry for the customer, bet the operator was short on his bonus this month. Quote Link to comment Share on other sites More sharing options...
simon1 Posted July 15, 2019 Report Share Posted July 15, 2019 Area Manager Price Quote Link to comment Share on other sites More sharing options...
Michael Posted July 15, 2019 Report Share Posted July 15, 2019 The annoying thing is people still pay it instead of asking around other places to check prices. This is how the pods do so well, captive market with a customer base built on convenience/laziness!! Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 15, 2019 Report Share Posted July 15, 2019 I do charge a bit extra for the ceramics, generally £10, I'll also tend to only do brand new watches, not older ones, very prone to cracking. £25 is a bit steep. Quote Link to comment Share on other sites More sharing options...
GLENGRAVING Posted July 15, 2019 Report Share Posted July 15, 2019 We need to up our prices for sure in the event that a ceramic link decides to crack, where can we buy replacements? Had a customer come in with an already cracked Boss watch, couldn't help them much. Just direct them to contact manufacturer? 1 hour ago, Michael said: The annoying thing is people still pay it instead of asking around other places to check prices. This is how the pods do so well, captive market with a customer base built on convenience/laziness!! no use resenting customers - we gotta put that energy into marketing ourselves better Quote Link to comment Share on other sites More sharing options...
Michael Posted July 15, 2019 Report Share Posted July 15, 2019 28 minutes ago, GLENGRAVING said: no use resenting customers - we gotta put that energy into marketing ourselves better Why not!! I get them all the time saying "I was up Sainsbury's so I got these keys cut while I was there but they don't work, so I thought I'd come to you as I know yours always work"!!! Yes, even friends of me or my wife. No loyalty, only convenience no matter what the cost. St.Am92, x minit uk, gavin and 1 other 4 Quote Link to comment Share on other sites More sharing options...
CDTL Posted July 15, 2019 Report Share Posted July 15, 2019 love it when friends come in with a Timpsons key to be cut, and they say always come to you mate , i say i know buddy special price for put the key up by 2 pounds then deduct the 2 pounds from my normal price job done kobblers 1 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted July 15, 2019 Report Share Posted July 15, 2019 Just to let you all know (i spoke to lawrence about this on saturday, apologies if i have spelt your name wrong) and although it was a ceramic bracelet it was fitted with spring pins so no worries out the ceramic breaking. Quote Link to comment Share on other sites More sharing options...
GLENGRAVING Posted July 15, 2019 Report Share Posted July 15, 2019 1 hour ago, Michael said: Why not!! Yeah, it's frustrating. Often customers comment "I didn't know you were here / I didn't know you sold this" to which my gaffer responds "we've been here 30 years!/ we've always sold that!", but imo that's a sign of a failing on our part. If a customer doesn't know we sell something, it's because I haven't done a good enough job displaying it, if they don't know we exist it's because we aren't forcing them to notice/care about us. Better to focus on what we can control than what we can't As we're also a hardware/ironmongery shop, we often get told "I tried looking everywhere for [this obscure product], you're my last chance, you guys sell everything", and I have to kindly ask them that maybe next time they want something we can be their first chance, not their last chance kobblers and ironplanet uk900 2 Quote Link to comment Share on other sites More sharing options...
x minit uk Posted July 15, 2019 Report Share Posted July 15, 2019 We all need to up our game, this is the standard of work you need to be able to produce to be awarded the Queens Award to the industry. St.Am92 1 Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted July 16, 2019 Report Share Posted July 16, 2019 Timpson C/O Morrisons 110 Mayo Avenue Bradford West Yorkshire BD5 8HP Tel: 01274 306 194 The receipt shows Transaction #2398 I wonder if that is a daily or weekly value! Quote Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted October 6, 2019 Report Share Posted October 6, 2019 I agree with Glengraving.. Concentrate on your own business, I'm sure we'll survive if we're on our game with high quality and fair prices. Giving your customer grief because they went somewhere else doesn't help your caurse... The customer is in your shop now, give them a pleasant experience! GLENGRAVING, keithm and hakeemz 3 Quote Link to comment Share on other sites More sharing options...
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