Ian platt Posted February 22, 2019 Report Share Posted February 22, 2019 Had a customer order a Yale superior cut to code on futura we’d been having a few problems with the machine Cut the key customer came back a week later with the cylinder and our key snapped off inside the lock he said he had to call out a locksmith who also couldn’t get the key out so he snapped off the head and replaced the cylinder as the key we had cut was working ie turning and opening door there was a thumb turn on inside but wasn’t a factory fitted one it was an adapted one like a disability aid I’ve stripped the lock and attached some photos of what I found there is damage to one side of the track at the tip of key any thoughts to weather this is a lock fault or key cutting fault ? Quote Link to comment Share on other sites More sharing options...
Flash Posted February 23, 2019 Report Share Posted February 23, 2019 Why did he feel the need to snap the key off? couldn't he remove the lock intact if the key was turning? Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted February 23, 2019 Report Share Posted February 23, 2019 probably had the thumb turn stopping it coming out through the front, and the head of the key stopping it coming out through the back? Quote Link to comment Share on other sites More sharing options...
da miller Posted February 23, 2019 Report Share Posted February 23, 2019 seen this before, thought it was just a poor copy blank were metal was slightly weak when turned unfortunately paid the price Quote Link to comment Share on other sites More sharing options...
Ian platt Posted February 24, 2019 Author Report Share Posted February 24, 2019 Don’t know why he snapped it off I told him i would have got it out however he left the lock with me and there was no way it would come out I Had to strip the lock and knock it out with a hammer and punch before it wound come out We have since cut another key for the lock which also worked but also stuck in the lock we managed to get it out we found that after filing the front end of key it worked and came out easily so I’m not sure whether it’s key cutting problem or a lock problem Quote Link to comment Share on other sites More sharing options...
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