futura tracers breaking

[hibsjo(SCO)]

Saturday i decoded a citroen key on the futura the tracer comes out checks the z depth then  comes over to the blade sweeps straight across the blade breaking tracer!!

replace broken tracer 

machine comes out checks z depth again then goes over to blade then steps the blade rather than sweeping

what is going on with this??

broken 4 tracers on ford keys recently doing exactly as the citroen key decode did above

EVERYTIME THE MACHINE DOES WHAT ITS SUPPOSED TO DO ON SECOND RUN

ive just decoded a ford key and decided to put broken tracer into machine

it comes up with an error so we then put new tracer in

then decodes perfectly

is there a glitch in the software???

have told my distributor awaiting their response

carry on!

 

[abababa]

Can't add much other than i've not broke a tracer in 2 years on the Pro.  Is yours a pro or standard futura? Did you update software recently?

[Ian platt]

Hi having exactly the same problem  my machine   It’s been going on since before Christmas gone through several tracers ive tried tracers from several suppliers and all  have been snapping   been told it could be a broken  wire awaiting a new one been told it’s been sent out but I’m still waiting been back on phone today chasing it up .im fed up of the back up companies give or should I say don’t give  after spending thousands of pounds on machinery  I’ve used Silca products for 36 yrs have  had many machines  shop  and van  all Silca   But now at the end of my tether. 

[hibsjo(SCO)]

Hi Ian

ive been told it may be a loose wire but that doesnt figure for me, as it works fine on all other tracers??

carry on!

[Ian platt]

 

  Hi hibsjo      I’ve also been told either a loose  wire or defective one checked wire wasn’t loose so awaiting new wire which still hasn’t arrived !!!!!