Gray Posted September 27, 2018 Report Share Posted September 27, 2018 Looks like birches are back to just chucking stuff in a box again. Quote Link to comment Share on other sites More sharing options...
hibsjo(SCO) Posted September 27, 2018 Report Share Posted September 27, 2018 and? carry on! Quote Link to comment Share on other sites More sharing options...
completelocks Posted October 11, 2018 Report Share Posted October 11, 2018 On 9/27/2018 at 6:38 PM, hibsjo(SCO) said: and? carry on! and its not very professional carry on Quote Link to comment Share on other sites More sharing options...
grahamparker Posted October 11, 2018 Report Share Posted October 11, 2018 B*****S Unprofessional NEVER !!!!! Quote Link to comment Share on other sites More sharing options...
Tom D Posted October 12, 2018 Report Share Posted October 12, 2018 most of it wrong ? as per usual 3 times that new rep has been to my shop 3 times hes got not left with an order sad to say I told him not to call again ( sorry but he hasn't got a clue nice enough bloke not a shoe repair person why they never sent him around with phill ? ) anyway good riddance colledges offer a much better service Auto Key Wizard and grahamparker 2 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted October 12, 2018 Report Share Posted October 12, 2018 I like Birch, never seen their rep (or any rep for at least ten years). Great website, much better than colledge ( who also offer a good service) . start to run low, just pop it in the basket until you are ready. hakeemz 1 Quote Link to comment Share on other sites More sharing options...
k4mrc Posted October 12, 2018 Report Share Posted October 12, 2018 sorry, but I have had great service from them and to be honest if they closed tomorrow it would be a very DARK day for this trade. Auto Key Wizard, hakeemz, Mike at Vauxhall and 1 other 4 Quote Link to comment Share on other sites More sharing options...
hakeemz Posted October 12, 2018 Report Share Posted October 12, 2018 1 hour ago, k4mrc said: sorry, but I have had great service from them and to be honest if they closed tomorrow it would be a very DARK day for this trade. same here. i hear complaints but i have only had good service from them and couldn't be happier.5 five stars feedback if you asked me St.Am92 1 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted October 12, 2018 Report Share Posted October 12, 2018 Have you never received a delivery with items missing but invoiced for them ?. Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted October 12, 2018 Report Share Posted October 12, 2018 That has happened to me, was rectified quickly. That's happened ,or could, with any supplier. Happened with SKS this week. Quote Link to comment Share on other sites More sharing options...
hakeemz Posted October 12, 2018 Report Share Posted October 12, 2018 40 minutes ago, grahamparker said: Have you never received a delivery with items missing but invoiced for them ?. i have but i remember never feeling unhappy with their attitude once i pointed out a mistake and they always have rectified it in a way i demanded it to be..(happened with wrong engraving plates being sent from engraving department) Quote Link to comment Share on other sites More sharing options...
grahamparker Posted October 12, 2018 Report Share Posted October 12, 2018 It was one of the main reasons i stopped using them as it wasn't isolated incidents it happened quite a lot. If you work on your own it's fine but at the time we had 3 shops with different employees opening and putting stock away then when receiving the invoice it would come to light that there where items invoiced for that had not arrived or there special move, supply an inferior product but charge the premium price of the original goods ordered. Never happened to me while using Healey's or Colledges or SKS or Aldridges so that is my experiance and the reason i will never use them again. Quote Link to comment Share on other sites More sharing options...
hakeemz Posted October 12, 2018 Report Share Posted October 12, 2018 fair enough.. Quote Link to comment Share on other sites More sharing options...
Tom D Posted October 12, 2018 Report Share Posted October 12, 2018 actualy I know 1st hand how much chris Wilson does for our trade ( cutting edge magazine wouldn't exisist but for his " birches " revenue however the service ive had & I can only speak from personal experience is shite lately hence me telling his rep not to bother coming back I still & always will do business with them but not as much kobblers 1 Quote Link to comment Share on other sites More sharing options...
algsoul Posted October 12, 2018 Report Share Posted October 12, 2018 the service I get from birch is not to bad the one thing that does bug me is I send payment within a month but if you are waiting for a credit note it takes them up to four months lawrence kobblers 1 Quote Link to comment Share on other sites More sharing options...
Flash Posted October 12, 2018 Report Share Posted October 12, 2018 Just now, algsoul said: the service I get from birch is not to bad the one thing that does bug me is I send payment within a month but if you are waiting for a credit note it takes them up to four months lawrence Recently received invoice before goods arrived, credit notes take ages. algsoul 1 Quote Link to comment Share on other sites More sharing options...
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