NYKeys Posted July 12, 2018 Report Share Posted July 12, 2018 Normally excellent but seems to have plummeted recently. Anyone else observed this? Link to comment Share on other sites More sharing options...
kirkybob Posted July 12, 2018 Report Share Posted July 12, 2018 not noticed any drop in quality of service. Link to comment Share on other sites More sharing options...
MarkD Posted July 12, 2018 Report Share Posted July 12, 2018 No, it's been a smooth transition to the new owners for me. Link to comment Share on other sites More sharing options...
grahamparker Posted July 12, 2018 Report Share Posted July 12, 2018 Only use them 1 or 2 times a month and never had any issues at all. Steve Hick my rep is fantastic and always helpful. Link to comment Share on other sites More sharing options...
Danny King Posted July 12, 2018 Report Share Posted July 12, 2018 Rep is great... office is dreadful Link to comment Share on other sites More sharing options...
Dave the locksmith Posted July 13, 2018 Report Share Posted July 13, 2018 They have been going downhill long before JMA officially took over. Unfortunately they lost all the good staff to other companies. Trying to ask anything technical or asking for specific blanks is now a case of "the computer says no". Also anyone notice how many items are now "no longer made" its what they say when they no longer stock them. Link to comment Share on other sites More sharing options...
kobblers Posted July 13, 2018 Report Share Posted July 13, 2018 Interesting topic, folks. Please just keep in mind about being unnecessarily derogatory or rude about companies or thier employees. I know nobody has, so far, but passions can sometimes get extremely high and people can tend to let loose without thinking. Thanks. Have a good weekend. Rick. Dean and Mike at Vauxhall 2 Link to comment Share on other sites More sharing options...
Mick Friend Posted July 13, 2018 Report Share Posted July 13, 2018 I have just had to delete 200 words Bah! lock&quay, kobblers and grahamparker 3 Link to comment Share on other sites More sharing options...
Tom D Posted July 13, 2018 Report Share Posted July 13, 2018 steve hick is a great bloke phill binns was only bother was phill worked for a shit company ? Link to comment Share on other sites More sharing options...
Flash Posted July 15, 2018 Report Share Posted July 15, 2018 On 7/13/2018 at 5:03 PM, Mick Friend said: I have just had to delete 200 words Bah! Only 200! are you slipping? Link to comment Share on other sites More sharing options...
grahamparker Posted July 19, 2018 Report Share Posted July 19, 2018 On 7/13/2018 at 9:43 PM, Tom D said: phill binns kobblers 1 Link to comment Share on other sites More sharing options...
Flash Posted July 20, 2018 Report Share Posted July 20, 2018 On 7/19/2018 at 10:41 AM, grahamparker said: Great Bloke.... Link to comment Share on other sites More sharing options...
Mick Friend Posted July 21, 2018 Report Share Posted July 21, 2018 I used to fill bins kobblers 1 Link to comment Share on other sites More sharing options...
lock&quay Posted July 22, 2018 Report Share Posted July 22, 2018 I haven't had a problem with deliveries , But it seem they are another company that are not interested in answering my emails asking for a quote ? last time I spent £10K it was in the States they actually answered all my questions & including import duty it was cheaper & support has been great . Link to comment Share on other sites More sharing options...
grahamparker Posted July 22, 2018 Report Share Posted July 22, 2018 On 7/20/2018 at 1:08 PM, Flash said: Great Bloke.... That's a matter of opinion, in mine he is one of the biggest Lying C**** ever put on this planet and was perfect for the company he represented. But that is my opinion. Link to comment Share on other sites More sharing options...
Flash Posted July 22, 2018 Report Share Posted July 22, 2018 10 hours ago, grahamparker said: That's a matter of opinion, in mine he is one of the biggest Lying C**** ever put on this planet and was perfect for the company he represented. But that is my opinion. As you quite rightly say, it's a matter of opinion, in mine he's a great bloke. Link to comment Share on other sites More sharing options...
Dean Posted July 23, 2018 Report Share Posted July 23, 2018 To be honest, the key trade is crying out for a really good technical/sales rep, who can actually advise you on new blanks/ID...this ain't a dig at anyone in particular as we have loads of reps visit our shop, but I feel the trade never really replaced the sad loss of Stuart from Davenports What that guy didn't know wasn't worth knowing lol kobblers and lock&quay 2 Link to comment Share on other sites More sharing options...
Mick Friend Posted July 24, 2018 Report Share Posted July 24, 2018 Peter Edwards from Davenport RIP he was a terrific salesman - and he knew keys Link to comment Share on other sites More sharing options...
Gray Posted July 24, 2018 Report Share Posted July 24, 2018 Do you think he remembered to cut a key for The Pearly Gates? Link to comment Share on other sites More sharing options...
keithm Posted July 24, 2018 Report Share Posted July 24, 2018 All I will say to some of the comments here is the following: It takes years to gain knowledge on key cutting and it's more difficult now due to electronic keys etc dominating the car market, along with a massive increase in types of key sections and designs now available. Judging by the many posts on Key ID on here, you're all still learning, so any salesman will wait a long time till he catches up with you guys. In addition, most Companies cannot afford to have too many 'on the road reps' as there has been in the past and as such, there is a shortfall of good advice to hand, most advice is now given by companies via phone or e-mail. This is the only way for Wholesalers/Manufacturers to stay competitive in a very competitive market, that's just the way it is. As for the 'Reps' left on the road, I think many will do 5-7 years with a Company, if that long, then move on to other industries thus leaving a dearth of knowledgeable people to rely on, it's a difficult problem to solve. lockdecoders, Mike at Vauxhall, Cameron Avery and 2 others 4 1 Link to comment Share on other sites More sharing options...
Gray Posted July 24, 2018 Report Share Posted July 24, 2018 All I will say is thank Christ I'm 65 and not starting out again. Link to comment Share on other sites More sharing options...
keyman Posted July 24, 2018 Report Share Posted July 24, 2018 Dave Lawson from Davenports was a rep I remember, now sadly departed, even when I was a mere pup he was always happy to help, advise and, if necessary, instruct. Seemed like he was never happier than when he was behind a key machine. Link to comment Share on other sites More sharing options...
Tom D Posted July 25, 2018 Report Share Posted July 25, 2018 dave was another legand he always sorted you out even if you were on the stop list ?, old school we all have our own opinion of reps (an endangered spcies) in thisday and age, as for bad reps , keith remember Harold , 3 shops in a row , a power unit in each ?, a fella I worked for was sold a 850d a 700 bandscourer and a blake on s&e leasing , Harold went up the road and sold the same to his competition, when he next appeared , my boss said when this lease finishes I'm going to cut these machines int 4 inch squares and post them through your letterbox Link to comment Share on other sites More sharing options...
petercoulson Posted July 25, 2018 Report Share Posted July 25, 2018 Harold Woodworth Tom, a leg end. I never did manage to get him to stop talking. Link to comment Share on other sites More sharing options...
lock&quay Posted July 25, 2018 Report Share Posted July 25, 2018 Ivor from SKS was great we just talked about Bands I don't think He actually sold me anything & I don't think He cared Mike at Vauxhall 1 Link to comment Share on other sites More sharing options...
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