Mike at Vauxhall Posted April 24, 2018 Report Share Posted April 24, 2018 Customer came in for a pair of shoes, but had lost the repair receipt. "OK, could I have your name and a brief description!" I asked. She gave me her name and said. " pink and in a plastic bag" Thinking of what shoes were available I was puzzled, then realized, "I'm sorry , have you just described the repair receipt to me?" " Yes, the shoes were brown sandals." MarkD, HarryHeffernan, SteelCityShoes and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Michael Posted April 24, 2018 Report Share Posted April 24, 2018 The one that's bugging me at the moment that I'm constantly getting.... "Can I have some laces please?" "Yes, what length would you like?" "Don't know!!" "How many holes down one side?" "Don't know!!" WHY WOULD ANYONE GO OUT TO BUY LACES WITHOUT MEASURING THE OLD ONES OR HAVING THE SLIGHTEST CLUE TO WHAT LENGTH THEY NEED!!! Honestly, it drives me batty, I end shrugging my shoulders and saying " well if you don't know then I've got no chance!!" kobblers and Mike at Vauxhall 2 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted April 24, 2018 Report Share Posted April 24, 2018 We just pick a random pack usually 100cm chorded and sell them. We then say measure the old ones and check size before open the packet as we will replace or swap if the pack is unopened. Hardly anyone brings any back. Mike at Vauxhall and Lee 2 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted April 24, 2018 Author Report Share Posted April 24, 2018 First world problem, customer comes in for a pair of 75cm brown laces. I show her them, at that time I had 8 different shades of brown in 75cm . None were exactly what she wanted. kobblers 1 Quote Link to comment Share on other sites More sharing options...
SteelCityShoes Posted April 24, 2018 Report Share Posted April 24, 2018 2 hours ago, cowers lane 583 said: First world problem, customer comes in for a pair of 75cm brown laces. I show her them, at that time I had 8 different shades of brown in 75cm . None were exactly what she wanted. And I thought I was bad with shades of polish Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted April 24, 2018 Report Share Posted April 24, 2018 Fed up of shoecare. Too many stupid questions, too much space wasted on my stock shelves and takes up around 40% of my display space. no matter how much I have and all different types of things it never seems to be what they want Quote Link to comment Share on other sites More sharing options...
St.Am92 Posted April 25, 2018 Report Share Posted April 25, 2018 16 hours ago, Count Muppet said: Fed up of shoecare. Too many stupid questions, too much space wasted on my stock shelves and takes up around 40% of my display space. no matter how much I have and all different types of things it never seems to be what they want Thats why i scaled down to bare minimum and use space for more profitable items Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted April 25, 2018 Report Share Posted April 25, 2018 And when purchasing blister pack laces... They ask "are there two in the pack" No I say, "there is a pair" Mike at Vauxhall and Michael 1 1 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted April 25, 2018 Author Report Share Posted April 25, 2018 22 hours ago, Count Muppet said: Fed up of shoecare. Too many stupid questions, too much space wasted on my stock shelves and takes up around 40% of my display space. no matter how much I have and all different types of things it never seems to be what they want Recently (prob before Xmas) double my display of shoecare. Tripled my range of laces, even though my shop is very small. Could not be happier with the results, although my pricing is very aggressive, but makes it very/fairly profitable. Quote Link to comment Share on other sites More sharing options...
Fast Fix Elgin Posted April 25, 2018 Report Share Posted April 25, 2018 30 minutes ago, cowers lane 583 said: Recently (prob before Xmas) double my display of shoecare. Tripled my range of laces, even though my shop is very small. Could not be happier with the results, although my pricing is very aggressive, but makes it very/fairly profitable. Shoe care profitable..... I find that hard to believe especially with aggressive pricing Quote Link to comment Share on other sites More sharing options...
mathews Posted April 25, 2018 Report Share Posted April 25, 2018 The problem is you have to shift a lot of this stuff to justify the retail space which is almost impossible, but then without it you haven't got it to offer and your rapport on repairs may suffer which is the only reason why I haven't stopped selling the stuff. Fast Fix Elgin 1 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted April 25, 2018 Author Report Share Posted April 25, 2018 31 minutes ago, Fast Fix Elgin said: Shoe care profitable..... I find that hard to believe especially with aggressive pricing I work generally a 200% margin. I also expanded my range because I kept finding myself directing customers just up the road or on line, which is crazy. ( unless they are after something so precise like some of the creams.) Fast Fix Elgin 1 Quote Link to comment Share on other sites More sharing options...
Patsy Posted April 25, 2018 Report Share Posted April 25, 2018 We are the same with margins there is no way I’m gonna buy somthing for 80p and sell it for 1.30 Fast Fix Elgin and Mike at Vauxhall 2 Quote Link to comment Share on other sites More sharing options...
HarryHeffernan Posted April 28, 2018 Report Share Posted April 28, 2018 On 4/24/2018 at 9:18 AM, Michael said: The one that's bugging me at the moment that I'm constantly getting.... "Can I have some laces please?" "Yes, what length would you like?" "Don't know!!" "How many holes down one side?" "Don't know!!" WHY WOULD ANYONE GO OUT TO BUY LACES WITHOUT MEASURING THE OLD ONES OR HAVING THE SLIGHTEST CLUE TO WHAT LENGTH THEY NEED!!! Honestly, it drives me batty, I end shrugging my shoulders and saying " well if you don't know then I've got no chance!!" This is normally followed up by “is there a pair in there or just one lace?” clivebarrett, kobblers, Auto Key Wizard and 2 others 3 2 Quote Link to comment Share on other sites More sharing options...
Forest Cobbler Posted April 30, 2018 Report Share Posted April 30, 2018 Customer - "How much is a key?" Staff - " Depends what type of key it is" Customer - "It's for a lock" OR Customer - "Do you cut keys?" Me (on a bad day) - "No, we just have all these hanging here for decoration" Sometimes you could just scream. Mike at Vauxhall and kobblers 2 Quote Link to comment Share on other sites More sharing options...
Cameron Avery Posted April 30, 2018 Report Share Posted April 30, 2018 How much will it be for a new lock? What lock do you have currently? Oh, just a normal one...... Customers eh? Quote Link to comment Share on other sites More sharing options...
kirkybob Posted May 1, 2018 Report Share Posted May 1, 2018 Iam asked for the price of a front door key, when i ask what type of lock "its just a normal front door" Funny they somtimes mean cylinder somtimes mortice and occasionaly euro. God bless the British public Quote Link to comment Share on other sites More sharing options...
SteelCityShoes Posted May 1, 2018 Report Share Posted May 1, 2018 Customer: Do you do keys? Me: Yes we do Customer: It’s for one of those white doors Me: Okay, do you have it with you? Customer: No Me: Okay, next time you’re passing bring it in and I’ll copy it for you Customer: Can’t you just give me one that will work anywhere? Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted May 1, 2018 Report Share Posted May 1, 2018 39 minutes ago, SteelCityShoes said: Customer: Do you do keys? Me: Yes we do Customer: It’s for one of those white doors Me: Okay, do you have it with you? Customer: No Me: Okay, next time you’re passing bring it in and I’ll copy it for you Customer: Can’t you just give me one that will work anywhere? One of those magical “skeleton keys” ? Quote Link to comment Share on other sites More sharing options...
MarkD Posted May 1, 2018 Report Share Posted May 1, 2018 No problem Sir! Forest Cobbler and Mike at Vauxhall 2 Quote Link to comment Share on other sites More sharing options...
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