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Not so much of a key but cylinder question, When removing one with the customers key it obviously only goes in & comes out one way , But it only moves about 15mm & will not budge ,It's on a Anglian door & want to check there isn't something else stopping it's complete removal ? cheers .

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Not having done domestic call out stuff for 7 years I wasn't sure if there was some spring loaded ball bearing thing that was stopping it come out of the caseing ..& I needed some special gadget ..I did take the handles off , It must be a circlip getting caught ..Thanks for all the advice .

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