Mike at Vauxhall Posted August 25, 2016 Report Share Posted August 25, 2016 Customer dropped some shoes in on tuesday. Definitely Wanted them for Friday. Said she will collect them about 5ish on thursday, very , very important they are ready. I said I close at 4.45pm, but if you want me to wait around until 5.10 or so, I will wait ( temporarily forgetting thursday is my wife's birthday, and I should really close on time.). I gave her contact details if she was running late, once again she stressed the importance of them being ready at 5. Well, guess what she didn't turn up or call, I waited until 5.40 for her. kobblers 1 Quote Link to comment Share on other sites More sharing options...
Lee Posted August 25, 2016 Report Share Posted August 25, 2016 Grrrrrrrr Mike at Vauxhall and kobblers 2 Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted August 25, 2016 Report Share Posted August 25, 2016 Bin them, selfish bitch ironplanet uk900, Mike at Vauxhall and kobblers 3 Quote Link to comment Share on other sites More sharing options...
cobbcas Posted August 25, 2016 Report Share Posted August 25, 2016 Blacklist!!! I've had it, I'm going to start charging upfront & charge more for the jobs they need ASAP when they say I've been trying to come to see you for 3 weeks! "I'm open 8-5 Mon - Sat kobblers 1 Quote Link to comment Share on other sites More sharing options...
cobbcas Posted August 25, 2016 Report Share Posted August 25, 2016 Blacklist!!! I've had it I'm going to start charging upfront & charge more for the jobs they need ASAP when they say I've been trying to come to see you for 3 weeks! "I'm open 8-5 Mon - Sat Quote Link to comment Share on other sites More sharing options...
cobbcas Posted August 25, 2016 Report Share Posted August 25, 2016 & I've posted twice!!! kobblers and Mike at Vauxhall 2 Quote Link to comment Share on other sites More sharing options...
x minit uk Posted August 25, 2016 Report Share Posted August 25, 2016 Customer dropped some shoes in on tuesday. Definitely Wanted them for Friday. Said she will collect them about 5ish on thursday, very , very important they are ready. I said I close at 4.45pm, but if you want me to wait around until 5.10 or so, I will wait ( temporarily forgetting thursday is my wife's birthday, and I should really close on time.). I gave her contact details if she was running late, once again she stressed the importance of them being ready at 5. Well, guess what she didn't turn up or call, I waited until 5.40 for her. Happens every week, take the money up front then don't give a shit if they come back on time. grahamparker 1 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 25, 2016 Author Report Share Posted August 25, 2016 Job already paid for. Should charge her another £10 to cover my time and the inconvenience. kobblers and x minit uk 2 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted August 26, 2016 Report Share Posted August 26, 2016 I don't understand why you waited. If you told her your closing time then it's her fault. If a customer calls me and says they are on there way then i will wait but never on the off chance they might turn up. kobblers 1 Quote Link to comment Share on other sites More sharing options...
NYKeys Posted August 26, 2016 Report Share Posted August 26, 2016 I don't understand why you waited. Because he's a good guy who wanted to help the customer out, he took her at her word. Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted August 26, 2016 Report Share Posted August 26, 2016 35 years in this job. I am a good guy but not a mug. kobblers 1 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 26, 2016 Author Report Share Posted August 26, 2016 I don't understand why you waited. If you told her your closing time then it's her fault. If a customer calls me and says they are on there way then i will wait but never on the off chance they might turn up. Maybe I am a bit of a patsy, but she promised she would collect them on thursday evening. She said it was very important to her. (Obviously it actually wasn't. Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 26, 2016 Author Report Share Posted August 26, 2016 Would not rule out doing it again. She is just one customer, and she is in the minority. (Probably) would set a definitive deadline, make sure it's not my wife's birthday, and couldn't do it if I'm picking up the kids from school. Stormwelt 1 Quote Link to comment Share on other sites More sharing options...
Flash Posted August 26, 2016 Report Share Posted August 26, 2016 Without knowing the customers circumstances it's difficult to judge, maybe she was involved in an accident, maybe her child was taken seriously ill, something may have happened to change her priorities. In that case I would sympathise with her, but if she has simply forgot or couldn't be bothered then charge her for your additional time. Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 26, 2016 Author Report Share Posted August 26, 2016 She seemed fine when she collected them this morning. I was having a mini rush of customers, so wasn't time to investigate. Quote Link to comment Share on other sites More sharing options...
Stormwelt Posted August 31, 2016 Report Share Posted August 31, 2016 I tell them when they are ready and once six o'clock comes the shutters are down and it's over for the day. I have a life too and a 5 year old daughter to go home to. The one that gets me though is when they say they are going on holiday tomorrow and really need them back today. I do the job and they don't come back for a couple of days like nothing has happened. I do take the money up front if they want express then I don't really care when they come back. Put myself under pressure too many times to do it on the off chance they may be back when they say. I must breathe. Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
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