stevecoco Posted August 3, 2016 Report Share Posted August 3, 2016 Looking for a replacement watch back customer is really upset he lost it and cannot find it. Approx 32mm back Can anyone give advice please Quote Link to comment Share on other sites More sharing options...
Michael Posted August 3, 2016 Report Share Posted August 3, 2016 From the Rotary website, would probably be my advice to customer, send back to Rotary! Rotary Watches Service Advice When returning your watch for service please pack it in a sturdy box (not the original presentation case) to ensure maximum protection. Send it registered mail with your guarantee or proof of purchase and reason for its return. Include your name, return address and daytime telephone number. Rotary turns all repairs around within 7 days (for standard guarantee work). Servicing includes a 24 hour period of bench testing.Service, Materials & DisplayR. W. Limited,277 Prince Avenue,Westcliff-on-Sea,Essex SS0 0JS. Tel (Service & Materials): 01702 337 061 Fax: 01702 348 857 service@rotarywatches.com stevecoco 1 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 3, 2016 Report Share Posted August 3, 2016 Definitely send to rotary first. If they say discontinued , something I've done twice. ( only after pleading by customers) is fit a glass to the back. Always fit a fresh battery, tell the customers that the glass will be broken when the battery is replaced. this really is a last resort though, and I'm sure some members won't like the idea. I charge for a new glass. Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted August 3, 2016 Report Share Posted August 3, 2016 I have seen a couple with low dome Perspex fitted to the back. I suppose the main trouble is that all the info is normally written on the back Quote Link to comment Share on other sites More sharing options...
stevecoco Posted August 4, 2016 Author Report Share Posted August 4, 2016 Exactly all info on back so hard to identify watch Quote Link to comment Share on other sites More sharing options...
stevecoco Posted August 4, 2016 Author Report Share Posted August 4, 2016 Customer just come in, he has found the watch back in his jumper sleeve!!!!! All's well. Lee and Mike at Vauxhall 2 Quote Link to comment Share on other sites More sharing options...
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