Simes Posted March 2, 2016 Report Share Posted March 2, 2016 So... I made a mistake on a trophy plinth band that has got donkeys years of updates on! It's nickel plated but the nickel has worn off. Basically, it doesn't look as if I set the cup in straight as the date is fine but then it's as if the diamond hasn't lifted off far enough putting a diagonal line between the letters. Question is what would you do? it's not going to easily polish out as the nickel is already worn off. Would you by a new plinth and re-engrave the lot? Or do you apologise and do the engraving for free. Are there any other options I haven't thought of? Kicking myself for trying to engrave while half asleep at 5:30am!! Broms Cobb 1 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted March 2, 2016 Report Share Posted March 2, 2016 I have seen some where the engraver has just put a row of x's over the engraving then re-engraved the line underneath. If we had done it i would own up, buy a new band and re-engrave all the previous years. WE ALL MAKE MISTAKES, it's how you deal with them that keeps your customers coming back. windycity, Simes, Lock Stock and 3 others 6 Quote Link to comment Share on other sites More sharing options...
Gray Posted March 2, 2016 Report Share Posted March 2, 2016 I would probably replace it as well..........Although where a customer has given the wrong engraving instructions and they don't want to pay for a new band I have done similar to what Graham says about a row of x's. But what I do is draw a box around the text and hatch fill it....Not the best way but looks tidier. Also I always remove the bands from the cups and engrave them. Simes 1 Quote Link to comment Share on other sites More sharing options...
Simes Posted March 2, 2016 Author Report Share Posted March 2, 2016 Have you noticed you can never get the right size easily! It's 115mm across the top of the covered band by 50mm deep. Having looked at it again, I still don't really know how it happened as it's only some of the letters where the diamond hasn't lifted enough. Beginning to think the band is distorted although you can't tell by eye. The next cup I did was fine so not the machine. Bit strange but still. I'll offer to replace the band. If I can get one! If he's not bothered he had about 4 items engraved. I'll just offer to not charge for any of the engraving. Quote Link to comment Share on other sites More sharing options...
Gray Posted March 2, 2016 Report Share Posted March 2, 2016 Probably best to replace plinth and band together if you can't get the size. Set your retract higher. (Always go for the safe option) Simes 1 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted March 2, 2016 Report Share Posted March 2, 2016 Swatkins might be able to clean and re plate the band you already have. Quote Link to comment Share on other sites More sharing options...
windycity Posted March 2, 2016 Report Share Posted March 2, 2016 simes if its your fault replace the band its far cheaper than rubbishing your reputation. most plinths bands are tapered slightly, so if you get a new one remember to fit to base before engraving to check top or bottom nickel plate is cheaper than silver plate, swatkins or goodwill should keep what you need. Quote Link to comment Share on other sites More sharing options...
Broms Cobb Posted March 2, 2016 Report Share Posted March 2, 2016 Swatkins might be able to clean and re plate the band you already have. This is usually 'very expensive' and you also have the postage both ways, Birch do a good range of bands/plinths. Quote Link to comment Share on other sites More sharing options...
Gray Posted March 2, 2016 Report Share Posted March 2, 2016 Don't even mention Birches in the same conversation with Graham. Quote Link to comment Share on other sites More sharing options...
grahamparker Posted March 2, 2016 Report Share Posted March 2, 2016 I am not on my own. !! Broms Cobb 1 Quote Link to comment Share on other sites More sharing options...
Broms Cobb Posted March 2, 2016 Report Share Posted March 2, 2016 Don't even mention Birches in the same conversation with Graham. Just saw them in there catalog, so if you were trying to get out of trouble thought it would help. (sorry lol) Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.