Mike at Vauxhall Posted July 25, 2016 Report Share Posted July 25, 2016 My receipts say 6 months. That's me covered. Link to comment Share on other sites More sharing options...
Flash Posted July 25, 2016 Report Share Posted July 25, 2016 The law is very clear on the matter. Rather than guessing what it says, take a read. Short version is: Tell customer that the goods will be disposed of after set time, print it on the ticket. When someone attempts to sue you, ask them to prove you have the goods, they will produce the ticket with disclaimer on. http://www.legislation.gov.uk/ukpga/1977/50/contents I believe this is contract law, consumer law is different, you can print as many disclaimers on the ticket as you like, but consumers have legal rights, mess with these at your peril. Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 25, 2016 Report Share Posted July 25, 2016 This is all vety hypothetical, has anyone on the forum ever had to pay out because they have disposed of an un collected repair? Probably not. Link to comment Share on other sites More sharing options...
Flash Posted July 26, 2016 Report Share Posted July 26, 2016 I know consumer law is different but it doesn't apply in this case or I would have posted the relevant section for you to read. If you AGREE to perform a service for someone that AGREEMENT is a "CONTRACT FOR SERVICES" which is covered by the above act. You don't need a law degree to read the act, everyone who enters a legal agreement should be familiar with what it says IMO. So consumer laws don't apply to consumers, that seems strange to me. I don't believe you can make a contract with a consumer that contravenes their consumer rights, and yes I have had to pay out for 2 suitcases one month after disposing of them after storing them for 2 YEARS AND THREE MONTHS. Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 26, 2016 Report Share Posted July 26, 2016 yes I have had to pay out for 2 suitcases one month after disposing of them after storing them for 2 YEARS AND THREE MONTHS. Harsh! Lee 1 Link to comment Share on other sites More sharing options...
tommy Posted July 27, 2016 Report Share Posted July 27, 2016 Can we legally advise the customer that if they decline to collect their goods then we will pass them on to a debt collecting agency? Link to comment Share on other sites More sharing options...
Flash Posted July 27, 2016 Report Share Posted July 27, 2016 Harsh! Didn't help the customer being a solicitors clerk! Mike at Vauxhall 1 Link to comment Share on other sites More sharing options...
Flash Posted July 28, 2016 Report Share Posted July 28, 2016 Far to time consuming for me to explain on here but my case revolved around the fact that i had to make "every effort to contact to customer" the emphasis on the word ever, "I could have asked my customers in the four weeks prior to disposal if they (or someone they knew owned the cases" I didn't. ' I could have put a notice in the window asking for the owner to collect them" I didn't "I could have put the cases in the shop with a notice asking for the owner to collect them" I didn't. One or two other silly things I could have done but didn't. Because I hadn't made "every effort" I had to pay out. As a small trader I didn't stand a chance against the big guns.I did get a bit of sypathy and didn't have to pay costs. Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 28, 2016 Report Share Posted July 28, 2016 That's three ludicrous ways to reunite customer and luggage. I feel both sick and angry for you. Link to comment Share on other sites More sharing options...
Michael Posted July 29, 2016 Report Share Posted July 29, 2016 As I understand from the Trading Standards website, you have to make every effort to contact the customer, preferably in writing (and keeping copies and postal receipts!), asking them to collect their repairs and give them every chance to collect, before issuing a notice that you will dispose if not collected by a certain date. Those 30 day notices won't mean anything if you get taken to small claims court, that's my understanding of it! Everything biased in the customers favour!! Far to time consuming for me to explain on here but my case revolved around the fact that i had to make "every effort to contact to customer" the emphasis on the word ever, "I could have asked my customers in the four weeks prior to disposal if they (or someone they knew owned the cases" I didn't. ' I could have put a notice in the window asking for the owner to collect them" I didn't "I could have put the cases in the shop with a notice asking for the owner to collect them" I didn't. One or two other silly things I could have done but didn't. Because I hadn't made "every effort" I had to pay out. As a small trader I didn't stand a chance against the big guns.I did get a bit of sypathy and didn't have to pay costs. This is the basis of my understanding of these 30 day notices....the phrase "every effort must be made"! Lee 1 Link to comment Share on other sites More sharing options...
Flash Posted July 31, 2016 Report Share Posted July 31, 2016 Trading Standards website is helpful but doesn't show what the legislation actually is. My understanding is that you have to make every effort to contact them to inform them of the "new" fact that you are binning their goods. If you inform them that you will bin their goods after 30 days when you take in the repair, you have actually contacted them, no need to make any effort at all to contact them AGAIN. Had a notice in shop "uncollected items will be disposed of after 6 months" customer didn't see it. Link to comment Share on other sites More sharing options...
Mick Friend Posted August 1, 2016 Report Share Posted August 1, 2016 I have read this thread and dozens like it and yet again barrack room lawyers have an opinion, some louder that others. Has anyone - or is there a trade association that can get you the definitive reply? a consumer lawyer? then you could have that in your shop....... and take away the pain DELETED 1 Link to comment Share on other sites More sharing options...
grahamparker Posted August 1, 2016 Report Share Posted August 1, 2016 I have, Take up front for jobs and you never need to dispose of them. Link to comment Share on other sites More sharing options...
Mick Friend Posted August 1, 2016 Report Share Posted August 1, 2016 seems like a real plan to me! Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted September 12, 2016 Report Share Posted September 12, 2016 One thing I have taken from this thread, is I now take a contact number for ( nearly) all customers. ( not all, I have not made it compulsory. ) keithm 1 Link to comment Share on other sites More sharing options...
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