windycity Posted January 29, 2016 Report Share Posted January 29, 2016 Hi all I never seem to make the time to go to trophyx and I know some of you guys have really good trophy shops and vast experience in trophy retailing. i have been thinking of changing or adding another supplier just to have a change. I like the deal that goodwill are offering and their trophies look good in the brochure who else do you recommend or use. I currently use glenway and trend at the mo. Cheers Windy Link to comment Share on other sites More sharing options...
Web_Engraver Posted January 29, 2016 Report Share Posted January 29, 2016 Transworld Trophies have a great clearance site. windycity 1 Link to comment Share on other sites More sharing options...
Gray Posted January 30, 2016 Report Share Posted January 30, 2016 Transworld Trophies have a great clearance site. Great firm to deal with..............They do some nice colour printing on glass awards (see page 166 of their catalogue) bottom right is one they have done for me. I don't deal with Glenway so much these days as they don't send me free catalogues, they want me to pay carriage on them.................. Goodwill are OK too........... Trend for free delivery (they had most of my custom last year). Pass carriage charges on to your customer. (Shhhhh! even if you don't pay them)... ;-) windycity 1 Link to comment Share on other sites More sharing options...
Paul_ Posted January 31, 2016 Report Share Posted January 31, 2016 Trend and Goodwill mainly for me, just like Argy I've cut my purchases from Glenway right down due to carriage charges. Trends weekly free delivery is brilliant, as long as you spend £10 it's carriage paid. windycity 1 Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted February 1, 2016 Report Share Posted February 1, 2016 Hello All Its Terry here from Trend. Its good to read some positive comments regarding our deliveries etc. We really do value all of our customers business and if there is anything we can do please let me know. We have some great value lines in the 2016 brochure in our Maverick series and lots of great offers on shop displays. Again, please let me know if you need any help or for one of our sales reps to give you a call. Regards Terry Link to comment Share on other sites More sharing options...
Gray Posted February 4, 2016 Report Share Posted February 4, 2016 Great firm to deal with..............They do some nice colour printing on glass awards (see page 166 of their catalogue) bottom right is one they have done for me. I don't deal with Glenway so much these days as they don't send me free catalogues, they want me to pay postage on them.................. Goodwill are OK too........... Trend for free delivery (they had most of my custom last year). Pass carriage charges on to your customer. (Shhhhh! even if you don't pay them)... ;-) Ha! Just had a phone call from Glenway to see if I want some catalogues........carriage free.............(I'm being watched,.paranoid me...... ...)....Is that the power of the forum...Or are they feeling tough competition......... Link to comment Share on other sites More sharing options...
grahamparker Posted February 4, 2016 Report Share Posted February 4, 2016 Trend, Swatkins (bloody expensive carriage charge) and English pewter are all i use now. Trend's free delivery day is a fantastic idea. Link to comment Share on other sites More sharing options...
Gray Posted February 4, 2016 Report Share Posted February 4, 2016 What sort of things do you get from Swatkins Graham?.........Other suppliers sell Swatkins stuff. Link to comment Share on other sites More sharing options...
grahamparker Posted February 4, 2016 Report Share Posted February 4, 2016 High end silver cups £500+ and some of crystal that customers have requested. We have also had quite a few cups repaired and replated and to be honest they are the dog's nuts when they have finished working there magic on them. We did sell one silver cup to a lottery winner that cost over £2500 and was engraved "The Giant Cock Cup" they thought it was a wind up but that is what he wanted putting on it. Link to comment Share on other sites More sharing options...
StevenB Posted February 4, 2016 Report Share Posted February 4, 2016 I use Swatkins for annual shields, the range & prices are great. Except for carriage... Link to comment Share on other sites More sharing options...
Gray Posted February 5, 2016 Report Share Posted February 5, 2016 High end silver cups £500+ and some of crystal that customers have requested. We have also had quite a few cups repaired and replated and to be honest they are the dog's nuts when they have finished working there magic on them. We did sell one silver cup to a lottery winner that cost over £2500 and was engraved "The Giant Cock Cup" they thought it was a wind up but that is what he wanted putting on it. Swatkins refurbishment service is brilliant. I've had a few old cups repaired or had the old engraving removed and then replated. Funny some of the trophy titles we get.....I do one for "The Queens Legs Open"............. Link to comment Share on other sites More sharing options...
w12fod Posted February 22, 2016 Report Share Posted February 22, 2016 Hi Tim from Glenway here. We are always happy to talk carriage terms! We have 5 of our own vans out on the road 5 days a week , so you are possibly on or near a route any way .Please ask. The vast majority of our customers receive there catalogues when they place an order, or we collate with an order, so they travel free anyway. Apart from that I'm always on the end of a phone .. We pride ourselves in being market leaders, and are always happy to listen. Link to comment Share on other sites More sharing options...
StevenB Posted February 22, 2016 Report Share Posted February 22, 2016 Welcome to the forum Tim. My weekly free delivery from Trend is on a Thursday. When do your vans come near Cromer, or failing that, on which day of the week could you do me free delivery? Link to comment Share on other sites More sharing options...
Paul_ Posted February 22, 2016 Report Share Posted February 22, 2016 Sorry Tim, but your explanation does not meet my experiences. Got charged carriage twice last year on two lots of catalogues, emailed and explained asking for a possible refund and never even got a reply! Also got charged carriage for re-sending me a faulty item last year and for catalogues this year. Me and my father have been dealing with yourselves for (probably about) 15 years and we have never been offered catalogues with an order. I am not writing this just to have a moan and criticise for no reason and having come from a wholesale background I know how damaging forum criticism could be but also how if you don't know the problems we the customers are seeing you can not put them right. We are here to make money and with free carriage from Trend we are saving £100s each year. So out of interest does your free van service come near my neck of the woods (Wiltshire)? kobblers and Gray 2 Link to comment Share on other sites More sharing options...
StevenB Posted February 22, 2016 Report Share Posted February 22, 2016 I've always had to pay for delivery of catalogues too... Link to comment Share on other sites More sharing options...
cobbcas Posted February 23, 2016 Report Share Posted February 23, 2016 I also ordered 50 medals & asked to place in a box with some catalogues but was charged separately for the catalogues & medals, Some of my orders can amount to £1000! Gray 1 Link to comment Share on other sites More sharing options...
Craig Gardner Posted February 24, 2016 Report Share Posted February 24, 2016 Me to always had to pay for delivery of catalogues that's why I decided no more Glenway orders for me unless I need to match a trophy Craig Link to comment Share on other sites More sharing options...
Gray Posted February 25, 2016 Report Share Posted February 25, 2016 Not looking good is it Tim?..........The thing is the catalogues we get sent free of charge without even asking for them (Trend, Transworld, Goodwill) are the ones we are going to put out on display for our customers to take.....I know this year I have been sent catalogues free of carriage but it's the first time........Thankfully we have this forum where your customers can air their gripes and hopefully you will listen to our comments.........Just one other niggle I have. I've always been offered free sample packs. This year most seem to want payment for them. Link to comment Share on other sites More sharing options...
Forest Cobbler Posted February 25, 2016 Report Share Posted February 25, 2016 Not usually one to jump on the band wagon of grumbles. But I don't believe we have ever had free Glenway catalogues in with an order. Always had to pay for carriage on them. Always had to ask for them, whereas others just get sent. That said, I can understand why they might only want to send them to people who definitely want them. I'm going to check out where the Trend van does free deliveries to, but our customers really like the range of trophies etc. from Glenway, so I don't think we'll be cutting them off. Link to comment Share on other sites More sharing options...
Gray Posted February 25, 2016 Report Share Posted February 25, 2016 If you don't grumble V nothing ever gets sorted. Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted February 25, 2016 Report Share Posted February 25, 2016 Hi Forest Cobbler If you PM your contact details I'll ask your area sales rep to give you a call to discuss your free delivery. We are flexible and will work around what works for you. Let me know if I can help further. Many thanks Terry Link to comment Share on other sites More sharing options...
Gray Posted February 25, 2016 Report Share Posted February 25, 2016 Take his offer Valerie..........Call him....They will take care of you. LOL............ I have a song for every occasion. Paul_ 1 Link to comment Share on other sites More sharing options...
Tim.wilford Posted February 26, 2016 Report Share Posted February 26, 2016 Hi all Tim here again! Very interesting all your criticisms as well as good feedback . It definitely gives food for thought. As a lot of you are under different names it's hard to know who to contact individually. If you would like to talk van delivery (our fleet of vans actually exist by the way ) , or carriage , please feel free to email me on Tim.wilford@glenway.co.uk . I can assure you that all your comments are taken very seriously . The last thing we want to do is alienate customers , however we do need to make some profit & with post rates as they are today giving carriage paid on a £10 order would be economic suicide ! So please get in touch if nothing else we can put the world to rights & you may twist my arm to a couple of free samples . Look forward to hearing from you kobblers, Paul_ and wellsy9 3 Link to comment Share on other sites More sharing options...
StevenB Posted February 26, 2016 Report Share Posted February 26, 2016 Great to see a supplier that's willing to pop their head above the parapet & respond to comments, whether good or bad. As an industry, I genuinely believe this forum is a unique place to network with each other and suppliers & actually make things happen that wouldn't otherwise Hats off to Lee for having the vision to make it happen. keithm, Gray and wellsy9 3 Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted February 26, 2016 Report Share Posted February 26, 2016 Hello All I just wanted to offer the information regarding our free van delivery to hopefully answer any questions you all may have. If you need any further information please let me know. Best wishes. Terry Paul_ 1 Link to comment Share on other sites More sharing options...
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