Michael Posted October 1, 2015 Report Share Posted October 1, 2015 EVERY F***ING YEAR!! They could save me an hour of my life with one question..."Are you the only staff member?" Procedures for this, teams allocated to that...What a crock of s**t! :smt076 Broms Cobb and Mike at Vauxhall 2 Link to comment Share on other sites More sharing options...
petercoulson Posted October 1, 2015 Report Share Posted October 1, 2015 Every bloody year even though it is a tick box exercise but if you don't do it you pay for it. I don't kn if you're the same but if you do it when th reminder comes the year starts then not when renewal due, our reminder arrived in early September for a November renwal Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted October 1, 2015 Report Share Posted October 1, 2015 What is the story with izettle.com that I've seen advertise ( mainly at individuals and occasional users). Are there customers doing pcci? Link to comment Share on other sites More sharing options...
MarkD Posted October 1, 2015 Report Share Posted October 1, 2015 I use Intuit Pay which looks similar to izettle and I've had to do the PCI questionnaire. Link to comment Share on other sites More sharing options...
Broms Cobb Posted October 2, 2015 Report Share Posted October 2, 2015 Every bloody year even though it is a tick box exercise but if you don't do it you pay for it. I don't kn if you're the same but if you do it when th reminder comes the year starts then not when renewal due, our reminder arrived in early September for a November renwal thing is try and make money like this in our businesses - getting customers to fill in the simplest of form and if not charge an extra grand? We would be locked up, Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted October 3, 2015 Report Share Posted October 3, 2015 Every bloody year even though it is a tick box exercise but if you don't do it you pay for it. I don't kn if you're the same but if you do it when th reminder comes the year starts then not when renewal due, our reminder arrived in early September for a November renwal At least you got an e mail reminder. I received nothing, this thread made me check my certicate, found it had expired a GOOD few months ago. Will sort out first thing monday, but when it expired life went on a usual. Link to comment Share on other sites More sharing options...
petercoulson Posted October 3, 2015 Report Share Posted October 3, 2015 Check, you may find you have been paying extra each month because of it Mike at Vauxhall 1 Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted October 20, 2015 Report Share Posted October 20, 2015 Check, you may find you have been paying extra each month because of itYep. Turns out I was paying £10 a month extra. Just received a leaflet and rep from handepay. Offering no pci and much more. Will stay safe with worldpay. Link to comment Share on other sites More sharing options...
mrkeys Posted November 17, 2015 Report Share Posted November 17, 2015 Yep. Turns out I was paying £10 a month extra. Just received a leaflet and rep from handepay. Offering no pci and much more. Will stay safe with worldpay. If you ever try getting out of Worldpay you will have a nightmare I missed my February cancellation date a few years ago (my contract automatically renewed for a further 18 months) So when I cancelled I got billed for another 18 months for the hire of the machine plus another 18 months to cancel my website plugin) Nobody could help not even the financial ombudsmen, had to cancel the cancellation and stick with them then cancel the contract at a later date. Glad to say I'm well out of it now though - Utter Bell ends that company Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted November 17, 2015 Report Share Posted November 17, 2015 If you ever try getting out of Worldpay you will have a nightmare I missed my February cancellation date a few years ago (my contract automatically renewed for a further 18 months) So when I cancelled I got billed for another 18 months for the hire of the machine plus another 18 months to cancel my website plugin) /quote] Been quite happy with worldpay. Plan to stay with them. However I do understand your frustration, just had my contract renewed. Confirmation letter received after renewal, I really feel a renewal letter should be sent approx 1 month before renewal. Link to comment Share on other sites More sharing options...
mrbump69 Posted January 6, 2016 Report Share Posted January 6, 2016 bad business http://www.cardswitcher.co.uk/2015/12/worldpay-fails-to-cut-rates/ WorldPay advise that merchants have 60 days from the date of the letter during which they can terminate their WorldPay merchant account at no cost if they do not wish to accept the new terms. Of course, this is slightly duplicitous in that merchants would still incur a termination cost on any terminals hired from WorldPay that are within their minimum contract term. Notwithstanding a potential termination penalty, merchants would be well advised to shop around because there are plenty of other suppliers willing to pass-on more of the EU reduction to new customers/switchers. The pricing gap between non-switchers and switchers is now at an all time high demonstrating there is no financial benefit in staying loyal to an acquirer/processor over the long term. They merely interpret this as an indication that you are unlikely to leave and therefore a soft target for future rate increases. Link to comment Share on other sites More sharing options...
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