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on the laser part of the key at the nose

 

Huh, laser part.... this is a SX9 profile.

 

The customer's key is probably a remote key, and as such has not been used in a door lock for many years.

 

Best solution is to flush clean all perimiter locks with Winns Brake and Clutch cleaner, then lubricate well with GT85 or similar (Not WD40), work the key in and out of each lock & eventually they will/should all be functioning normally.

 

The key is fully inserted when only 3mm key blade is visible, if it shows 5mm, give key a little shove.

 

Tip: Always decode and cut to code for best results.

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This door lock works differently to most other cylinder locks.

Most cylinder locks when the key is inserted, the cuts on the key moves the pins so they are flush with the shear line in the cylinder allowing the plug to turn whereas this lock it also allows the plug in its housing to move forward slightly so that the very tip of the key picks up a cam in the lock, therefore if the tip of the key is worn or the cam in the lock is worn or the key is not going in the lock far enough or the key is NOT CUT CORRECTLY then the lock will clutch instead of opening.

 

Strip the lock down and all will become obvious.

 

The reason why your ignition turns with the key is that it works on the principals of a normal cylinder lock so the tip of the key does not get involved.

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  • 2 weeks later...

i decode these by eye and cut them on a silca 399 , still get problems on the doors ,usually down to the original being worn and where it is worn there is dirt within the lock replicating the rest of the worn key when it is inserted , a good flushing of the lock has always resulted with my key working after a few tries , unless i have of corse decoded the key wrongly lol

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i decode these by eye and cut them on a silca 399 , still get problems on the doors ,usually down to the original being worn and where it is worn there is dirt within the lock replicating the rest of the worn key when it is inserted , a good flushing of the lock has always resulted with my key working after a few tries , unless i have of corse decoded the key wrongly lol

 

Have never had one cut on my 399 fail on the doors but i have on the ignition, usually the bottom of the lock is full of dust and debris, i use a small

broken key extractor to break it up then blow to remove it (remembering to close my eyes after one unfortunate incident).

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