k4mrc Posted November 21, 2014 Report Share Posted November 21, 2014 been selling Watch straps for some 25 years, and have now had a customer who bought a strap a couple of weeks ago for her 80 year old mother bring the watch and (£5) strap back for a refund as it was 'scratching' her mother's wrist? We obviously refused as she also had extra holes put into the strap and had worn it for as long and the strap 'looked' used. She started using language like 'not fit for purpose' as the stitching on the strap caused this, and when I stepped into the conversation (argument) she was even suggesting newspapers? ffs I managed to get her to buy a Hirsch leather strap £17-00 and exchange as a good will gesture but really? Use an item for two weeks and ask for a refund? Retailing has gone mad, apparently supermarkets let you take wine back and refund after you have polished off 2/3rds of the bottle! Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted November 21, 2014 Report Share Posted November 21, 2014 lol... Once they start shouting or swearing... its over. Get out... Link to comment Share on other sites More sharing options...
windycity Posted November 21, 2014 Report Share Posted November 21, 2014 maybe her mothers skin has become very sensitive due to old age or a medical condition. you should have cut her some slack especially over a £5.00 watch strap. think about it. Link to comment Share on other sites More sharing options...
jayke Posted November 21, 2014 Report Share Posted November 21, 2014 I blame ebay, its too easy to buy something off there and send it back at the sellers cost and the sellers cant question it. Because of this everyone thinks they have the right to do what they like even on the high st Link to comment Share on other sites More sharing options...
x minit uk Posted November 21, 2014 Report Share Posted November 21, 2014 maybe her mothers skin has become very sensitive due to old age or a medical condition.you should have cut her some slack especially over a £5.00 watch strap. think about it. He did think about it, that's why she went out with a better strap Link to comment Share on other sites More sharing options...
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