While u wait or Come back later

[Thorpes]

Ok so we are gearing up to move into watch battery replacement , We have identified an area of the shop where we can create a clean space to do it. We are compiling a shopping list of tools etc that we will need and beginning to look at suppliers. Hopefully we can make more progress on these at the Cutting Edge show this weekend and we have read the advice and tutorials available . BUT one thing that we are uncertain about though is whether we will need to this on a while the customer waits basis or if customers generally are willing to call back later for their watches. So any feedback from people with experience would be much appreciated.

[Simes]

My experience is that about 75% of the time they want I done while they wait.

[grahamparker]

Nearly all our customers want to wait, in fact i cannot remember the last customer who wanted to leave a watch.

[Lee]

90% of my customers leave the watch & come back. But I'm not your average location. However my advice would be this... for the first few months at least try to get 1/2 an hour where possible. like everything it takes some getting used to & a reputation can be seriously damaged if you look amateur in your approach. the extra time will get you experience with the difficult ones.

 

If you break anything or want repairs other than batteries, like movements, glass, servicing I offer a trade service for this.

 

Lee

[Tom D]

always ask for time me pet hate those little dkny ones you know the ones with the little screw that holds the battry in top tip here folks when you change a watch movement keep it take it to bits & keep the screws the ones off the common ones limits & some secondas fit those pesky dknys

[Lee]

you can buy screw assortments from Jevons.

[Danny King]

90% want it done while they wait. Only time I ask them for more time is when they bring a bag of watches in.

 

Lee is your man for trade work

[derek]

also try to keep a stock of spares too, like spring bars, split pins for links and like says battery hatch screws and also battery hatches, i have a list i think on my computer i gave to stevecoco, i'll send it to you, it's all cousins stock numbers and could be of help to you

[Thorpes]

Thanks guys for the advice and info, I think we will plan on getting people to come back, especially at the beginning, but learn to live with the fact that this is not going to work every time

[Tom D]

its true you n & i do but theres always 1