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Problem with Gravograph M20...Help Please?


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some much needed help please lads,

dont if use have come across this problem but i have a gravograph m20 pix,running on gravostyle quick software,now everything seems to work fine but every now and then when you go to engrave its searches for the machine and just keeps coming up plug to table usb 001, i have tried most things like a new usb cable,reinstalling the software and drivers and even put it on a different laptop,which worked perfect for about 3 hours then its just hit and miss again,sometimes it detects the machine then sometimes it doesnt.never had any problems with it previous

hope someone can help me out so i dont get ripped by an engineer

cheers

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I think its a windows 7 problem, it is with me, something to do with administration rights ](*,)

I was sent a patch to fix this but it still goes off now and again.

I have to un plug the machine and introduce it to the computer then open machining box

hope it helps not ideal.

I never switch the machine off now

im running G7 not G quick

carry on!

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thanks for the responses lads,i seem to have solved the problem now

dont know whethere use have done it this way but heres what i did

i installed the driver differently to previous

i first wiped all printer drivers from the computer then restarted with the engraver switched off

then went into the drivers directory in my gravostyle folder and went into setup....followed the onscreen instructions while it installed the driver,it then asks u to to turn the machine on etc.

once thats finished i went into printer properties and allowed access to everyone on the security settings and thats it

its been working great for 48 hours now and that includes me turning my laptop off and my engraver

hope that helps

it also seems to have stopped windows reintalling another copy of the driver each time u turn it on

cheers

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