Guest lee. Posted January 11, 2009 Report Share Posted January 11, 2009 Opened our order from our main supplier yesterday ( ordered Wed delivered Fri ) to find yet again they seem to have got it wrong ! , not only do we have shortages , Ladies soles instead of Gents , Brown Elastics instead of the Black we ordered from the offer sheet ,to top it all the Black Suede Dye we ordered for a customer has leaked inside the Plastic Bag the pack of 6 were sent in . Excluding "out of Stock" items we seem to have a 1 in 4 chance of getting what we order ( including this it is more like 1 in 2 ) , delivery note shows that one person assembled the order and another then checked it and packed it , surely 2 people cannot get it wrong . On previous occasions when phoning to advise of shortages the nice lady on the other end of the phone listens with disbelief , even our rep tells us this is a "one off" event , even though it happens on a regular basis . We now have to start the never ending process of waiting for credit notes for the items we will be returning ( if the rep is willing to take them back ) , and hoping that the shortages will be made up . Are we all suffering from the same problems , or is it just us that are unlucky , I can appreciate that mistakes are made , and items can get damaged in transit , great idea to pack dyes in Plastic bubble ,otherwise the whole order would be going back , but may be an idea to check the tops are on securley before sending out . Eagerly awaiting responses from other who suffer as well , or is just us . Quote Link to comment Share on other sites More sharing options...
toofatbyfar Posted January 11, 2009 Report Share Posted January 11, 2009 yep, sounds like my main supplier Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 11, 2009 Report Share Posted January 11, 2009 I know its not a matter of life and death , just very frustrating , and nothing seems to happen when you mention it to the Rep , sometimes we are made to feel its our fault ! Quote Link to comment Share on other sites More sharing options...
stutheshoe Posted January 11, 2009 Report Share Posted January 11, 2009 if your not happy then change supplier if they dont do any thing about it Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted January 11, 2009 Report Share Posted January 11, 2009 change supplier.... I find the prices charged may be a tad more, but worth it for hassle free quality service. Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 11, 2009 Report Share Posted January 11, 2009 We would change supplier , however our main supplier has many lines that we are unable to source elsewhere, and is probably the most competitive in the marketplace . Also tied in with waiting for credit notes all the time , sometimes they owe us money ! , as we always settle our accounts promptly. Will be interesting to see what response we get this from the Warehouse and the Rep if they ever get back to us . Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted January 11, 2009 Report Share Posted January 11, 2009 Will be interesting to see what response we get this from the Warehouse and the Rep if they ever get back to us . Surely Mr.Wilson can help here!! Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 11, 2009 Report Share Posted January 11, 2009 Pretty sure he has far more important things to worry about ! , as i said "its not a mattter of life and death", just gets very frustrating when the problem appears to keep happening , and as it appears , not just to us . Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted January 11, 2009 Report Share Posted January 11, 2009 the problem appears to keep happening , and as it appears , not just to us Yes, the company does not need to be mentioned to understand who's being referred to Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 11, 2009 Report Share Posted January 11, 2009 May ask for "R,N"s reproductive organs to be included on the replacement order ,preferably on a skewer,seems whoever he is checked and packed the order assembled by "T.I" . Mistakes are annoying , and easily prevented , Wrong Size Scouring Bands , Brads instead of Staples etc, can really make a difference to the continued day to day running. As i tell my staff , we are only as good as the last job that left the shop , Do it right -Do it once ,is what everyone should remember Quote Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted January 11, 2009 Report Share Posted January 11, 2009 We used to order alot of their gift items, but they kept arriving with badly damaged boxes, because they were packed in the same boxes as heavy repair materials. I expressed our annoyance and got a quick possitive reply. But sadly the items still came in bad condition, so we stopped ordering them. Nothing looks worse than a nicley engraved gift in a crushed tatty box But credit were its due, I find thier service pretty good apart from that. Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 11, 2009 Report Share Posted January 11, 2009 We too got a positive response last time our problems were mentioned , directly from the man at the top , things got better on our next order , but soon slipped back to how they were before. Apart from when items are short , wrong items sent , items damaged , and items out of stock our service is pretty good as well , otherwise we would have gone elsewhere . Just a case of prodding the right people every now and again hoping things will eventually get sorted out for the benefit of everyone. Must be just as frustrating for the people that actually do care at the other end as well , means more work for the office issuing credits , and another order to replace items that are wrong going through the warehouse system. Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted January 11, 2009 Report Share Posted January 11, 2009 I agree with the 'throw it all in one box' answer. bit like the supermarket packer, "Shall I pack your groceries for you" What so you can put the bread 'n' eggs in first, then throw the tins on top.......No I'll do it myself thanks. Marshall Coppin have the right approach in this matter, If there is any issue with an order you've placed, via phone or Rep, you are contacted and made aware of shortages & advised of alternative options available before dispatch. Pure Excellence \:D/ Quote Link to comment Share on other sites More sharing options...
locksnstuff Posted January 11, 2009 Report Share Posted January 11, 2009 If we get an order in were goods are damaged we simply call them and have their courier call and pick up the box again. Send the entire order back, It can be annoying especially if you are waiting on something but it works. They pay more attention to the way they pack them after that. Ad the fact that they have to cover the carriage cost back and then again when they resend the order. They dont like it Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 12, 2009 Report Share Posted January 12, 2009 if only it was that simple !, pretty sure this would take forever , and delay delivery of much needed items by days if not weeks , also a problem once you have opened and unpacked orders only to find mistakes have been made . Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted January 12, 2009 Report Share Posted January 12, 2009 also a problem once you have opened and unpacked orders only to find mistakes have been made. Sign for all deliveries as "NOT CHECKED" Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 12, 2009 Report Share Posted January 12, 2009 We sign all deliveries as unchecked , if box looks damaged in any way we take a photo to email to supplier , some suppliers seem to send the heaviest things in the weakest of boxes ! Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 13, 2009 Report Share Posted January 13, 2009 Well despite several texts and messages left on his answerphone our rep appears to be far too busy to get back to us ,( perhaps we will be too busy to give him an order next time he calls) however a nice man called David at our suppliers warehouse did respond to the Fax we sent (pointless phoning , take ages to answer the phone then transfer you to someone who is in the wrong department), offered apologies and said the missing items , shotages , and replacements would be with us today . He was as good as his word , but yet again we encounter more problems , the replacements being sent FOC for the New Buckle Elastic (on this months offer sheet )ordered in Black , but sent as Brown are guess what , OUT OF STOCK !. When will they ever learn Quote Link to comment Share on other sites More sharing options...
kobblers Posted January 13, 2009 Report Share Posted January 13, 2009 bugger, we've just ordered that elastic too, hope we don't get brown rick. Quote Link to comment Share on other sites More sharing options...
gav Posted January 13, 2009 Report Share Posted January 13, 2009 We ordered some of that elastic last thursday ,guess what.................................................................................................................................. didnt get any Also ordered about 150 pair of superdark in different sizes , guess what ..................................................................................................................................... didnt get any This company have to be the worst for packing there orders. Back to the elastic on the offer sheet, why put it on offer if you dont have enough stock to cope with the obvious demand Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 13, 2009 Report Share Posted January 13, 2009 And we are only half way through the month that the offer sheet runs for ! Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted January 13, 2009 Report Share Posted January 13, 2009 A lot of frustration and pent up anger running through this thread, I hope those involved at the source are sitting up and taking notice!!!. An opportunity for the company to review its ordering/delivery and packaging proceedures. Quote Link to comment Share on other sites More sharing options...
Guest lee. Posted January 13, 2009 Report Share Posted January 13, 2009 The frustration seems to build the more times problems occur , and then Festers when things are slow to be resolved , as i said in a previous post . you are only as good as your last job , no matter what you have done in the Past the customer always remembers the most recent experience Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted January 13, 2009 Report Share Posted January 13, 2009 An opportunity for the company to review its ordering/delivery and packaging proceedures. I stopped dealing with them in the early to mid eighties (for some 4-5 years) due to the above issuses, NOTHING HAS CHANGED I also dealt with the company Abbeytops at around the same time, they were excellent in every respect Quote Link to comment Share on other sites More sharing options...
kobblers Posted January 13, 2009 Report Share Posted January 13, 2009 A lot of frustration and pent up anger running through this thread, I hope those involved at the source are sitting up and taking notice!!!. An opportunity for the company to review its ordering/delivery and packaging proceedures. i absolutely agree with every bit of that i've heard this way too much this past year aren't the reps and the people in the ordering department letting the boss know of all these problems with the warehouse? are they telling him everything's rosy? cause i'm damn sure he'd want to know about these issues, who wants to be losing cutom with what's going on with the economy? rick. Quote Link to comment Share on other sites More sharing options...
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