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Need help please on converting an image to eps or ai

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Okay, normally a simple task I know but for some reason I have gone brain dead this morning and just can't seem to get adobe illustrator to do this for me without over exagerated detail!?!?

A customer has sent me his logo in pds form (I think) but when I try to convert to eps or ai to engrave it just seems to add way too many lines which then make it look nothing like it was lol

Its an image of a cartoon style person.

Can anyone help me with adobe illustrator as to what I'm doing wrong or has anyone got a spare few mins that they can convert it for me? Cheeky I know but am close to throwing the laptop now!

Thank you in advance xxx [-o<

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