Guest ERB1960 Posted July 31, 2008 Report Share Posted July 31, 2008 Hi, I hope you can help with some research. As a silver retailer we are considering buying either a GravoTech M40G or a U-Marq GEM-VX4. Does anybody have any preferences or experience of these two machines? We are looking to engrave cylindrical objects like tankards, napkin rings and egg cups as well as flat pieces such as pendants, cufflinks and cutlery - all in silver. With some items retailing at over £200, first time accuracy and delicacy are important. Obviously price is important, but so is the right horse for the right course .... I would be very grateful for any advice you can give. With thanks Erb Link to comment Share on other sites More sharing options...
derek Posted July 31, 2008 Report Share Posted July 31, 2008 you'll find most guys will tell you to go for the gravograph machine for backup & quality of machine.i don't have a computerisd engraver myself but have used gravograph's is200tx Link to comment Share on other sites More sharing options...
soles'n'eels Posted July 31, 2008 Report Share Posted July 31, 2008 I have a M40G and its a great machine but the after sales for me has been very very poor Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted July 31, 2008 Report Share Posted July 31, 2008 I have a M40G and its a great machine but the after sales for me has been very very poor Whos your sales Rep, Mine as always been fantastic, and the company on the whole as always been at hand to help with any probs I have had. Whats been your problem and why have you not been satisfied............ carry on Link to comment Share on other sites More sharing options...
soles'n'eels Posted July 31, 2008 Report Share Posted July 31, 2008 I got the engraver second week in november it worked great for two weeks then died on me reported it to gravograph took them 2 weeks to replace the whole board inside it, lost loads of business too. rang every day too and for the past few months its been playing up too still not sorted it and have had 3 engineers look at it really pi**ed off with it someone coming on monday to look at it now i will wait and see. At the moment i am very busy and am thinking of getting another engraver but wont get it of gravograph thats for sure. Link to comment Share on other sites More sharing options...
derek Posted July 31, 2008 Report Share Posted July 31, 2008 f it's not fixed on monday ask them to give you a replacement machine until they rectify the problem as you're losing money without it Link to comment Share on other sites More sharing options...
soles'n'eels Posted July 31, 2008 Report Share Posted July 31, 2008 done that mate was suppose to come today he texted me said he cant make he will send a engineer out monday. i have been very patient but its wearing a bit thin now. a couple off lads i know in the trade have asked what the engravers like i tell them its great but after sales, well its really bad Link to comment Share on other sites More sharing options...
kobblers Posted July 31, 2008 Report Share Posted July 31, 2008 not like gravograph that rick. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted July 31, 2008 Report Share Posted July 31, 2008 a couple off lads i know in the trade have asked what the engravers like i tell them its great but after sales, well its really bad I am sorry to hear your having a problem with your machine, I can't understand why, I really can't!! I would have thought it was one person at fault, I don't believe its the company as a whole, I couldn't speak highly enough of Gravograph, and wouldn't contemplate buying owt else. I will e-mail Michel and ask him what the problem is...or isn't. Link to comment Share on other sites More sharing options...
Dean Posted July 31, 2008 Report Share Posted July 31, 2008 Cant really comment on the Gem-VX4, although i didn't realise how big it's engraving area was! (406 x 304mm) I wonder what the softwares like? anyone used one? From my experience, I would definetley recommend Gravograph machinery, but would look at an IS200 if I were you as opposed to the M40G because of its versatility for smaller items. Link to comment Share on other sites More sharing options...
kastanza Posted August 1, 2008 Report Share Posted August 1, 2008 I've had an M40G since xmas and i've been really pleased with it. The laser marker helps speed the whole setting up time and keeps things nice and simple. I have had a couple of software issues but the was probably more to do with the laptop i use rather than the machine itself. I've only done a few cylindrical jobs with it, but for a beginner i managed fine. Whether its a superior machine to the IS200TX i dont know as this is the only gravograph machine ive owned. But i have been happy with it so far. Also, the 2 representatives that i have dealt with have been top notch, patient and understanding with any dumb question i might have had. I'd recommend the machine - its a a case of the more you challenge it, the better it becomes. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 1, 2008 Report Share Posted August 1, 2008 I've had an M40G since xmas and i've been really pleased with it. The laser marker helps speed the whole setting up time and keeps things nice and simple. I have had a couple of software issues but the was probably more to do with the laptop i use rather than the machine itself. I've only done a few cylindrical jobs with it, but for a beginner i managed fine. Whether its a superior machine to the IS200TX i dont know as this is the only gravograph machine ive owned. But i have been happy with it so far. Also, the 2 representatives that i have dealt with have been top notch, patient and understanding with any dumb question i might have had. I'd recommend the machine - its a a case of the more you challenge it, the better it becomes. Nicely put.... Its also worth remembering that many issues come from your own computer or lack of knowledge,, It's easy to blame everyone else when things don't go as well as you'd like. I've had next to no issues with my machines, but when I have its been addressed immediatley. The service is top notch. Link to comment Share on other sites More sharing options...
soles'n'eels Posted August 1, 2008 Report Share Posted August 1, 2008 i still stand by what i said about the service i have recieved or should i say lack of, i unlock mobile phones in my shop so have a good knowledge when it comes to working with software i have 2 PCs and 2 laptops by the way. Yes i agree the M40G is a great machine without doubt and its made me lots of money but the back up service is sh*t Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 1, 2008 Report Share Posted August 1, 2008 Yes i agree the M40G is a great machine without doubt and its made me lots of money but the back up service is sh*t I disagree....I can never understand why most people will say great things about a particular company, but then theres always one who is totally contraversial. You say you've made lots of money out of the machine, so that points to a long period of production with this machine, whats gone wrong with it, and why are you not getting the service that many many of us on here recieve. Maybe its your attitude, coming on here and saying they're sh1te makes me think you may be an unreasonable so and so. I say this because you never said whats wrong, just a finger pointing, no substance, nonsence rant Link to comment Share on other sites More sharing options...
soles'n'eels Posted August 1, 2008 Report Share Posted August 1, 2008 is it the power of this forum or maybe planet having a quite word maybe? just 5 mins after my last post had Bob from gravograph ring me to apologise for the problems i have had and someone would be out monday.......well wait and see we keep you posted Link to comment Share on other sites More sharing options...
soles'n'eels Posted August 1, 2008 Report Share Posted August 1, 2008 no its not my attitude i tell it how it is planet just like you Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 1, 2008 Report Share Posted August 1, 2008 is it the power of this forum or maybe planet having a quite word I don't do "Quiet" words ask anyone nowt to do with me I'm sorry I thought you had Attitude I must have mistaken it for that chip on your shoulder You said they were coming out on Monday in an earlier post so whats changed......patience patience......I'm sure your dummy will be firmly back in place Monday afternoon Link to comment Share on other sites More sharing options...
soles'n'eels Posted August 2, 2008 Report Share Posted August 2, 2008 let you have the last word then planet let you know what happens monday. the problem with my machine by the way is when you engraving sometimes the first two letters of the first word are out of line always when its a small font. I have cocked up a few jobs and had to pay out for them so thats why i so peeved off mate. it tells you something when Bob from gravograph ring to apolegise. have tryed it on two different PCs too Link to comment Share on other sites More sharing options...
ash Posted August 2, 2008 Report Share Posted August 2, 2008 Just bought a gem-vx4 6 weeks ago what a machine slate rings tankards glass you name it training from mark at u-marq was second to none price just right thinking of buying next one up tec back up just a phone call away very pleased Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted August 2, 2008 Report Share Posted August 2, 2008 I remember when I first brought a Gravograph machine, having never used computerised machinery. Bob Butler was my sales rep and very knowledgable. He told me I could call him any time for assistance. I remember calling him on a Sunday afternoon, He had his family round, but never made me feel awkward, He talked me through my problem and assured me it was ok to call back if I needed. And he has never waived from that attitude. He's a real gent. Link to comment Share on other sites More sharing options...
hibsjo(SCO) Posted August 4, 2008 Report Share Posted August 4, 2008 I had this machine (m40g)had problems with it from day one! Gravograph could not be more of a help when i had the problems,like most things you get good machines and the odd bad one. Dont have it now(m40g) but have got two gravograph machines they are the best. carry on! Link to comment Share on other sites More sharing options...
soles'n'eels Posted August 6, 2008 Report Share Posted August 6, 2008 rep came on monday upgraded software engraved a plate was working fine.........for a hour. now waiting to see what they do now Link to comment Share on other sites More sharing options...
Lee Posted August 6, 2008 Report Share Posted August 6, 2008 Soles 'n' Heels please read the sites acceptable use terms & conditions Particularly section 6.2.2 I would advice using the complaints procedures employed by the company concerned. Lee Link to comment Share on other sites More sharing options...
soles'n'eels Posted August 6, 2008 Report Share Posted August 6, 2008 have done lee still gettin nowhere but see were your coming from do you think them might sue me for telling the true Link to comment Share on other sites More sharing options...
Lee Posted August 6, 2008 Report Share Posted August 6, 2008 have done lee still gettin nowhere but see were your coming from do you think them might sue me for telling the true The forum has built its reputation, not only on its content but also the respect it gives the suppliers within the industry. To date no company has needed to take legal action against the forum or the author of any of the articles published & thats the way I'd like to keep it. If a product is failing & the claims can be substantiated then this information can be used for the good of the industry, however legally this is a grey area & one which I don't enter into lightly. Liable against an individual or individuals, companies or products is something the forum is NOT here to be used for! all companies have complaints procedures & there is a legal route & course which any consumer should use. Problems with service should always be addressed to the companies involved. Currently the forum does not offer a third party or independent mediation service. Lee Link to comment Share on other sites More sharing options...
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