Danny King Posted March 5, 2008 Report Share Posted March 5, 2008 Just ordered some stuff from a well known supplier of engraving machines and gifts. Went on there website picked the goods I want including a rotating display, Went to checkout changed delivery address. Went to finish and then they tell you you have to pay upfront there is no place to enter your account number They also don't tell you what there carriage terms are and when you get to check out it is some bizarre amount. So I redo my order and e-mail them making sure I tell them the delivery address I want it to go to. That was on Monday and yes guess what they have sent it to the wrong address So I now have to pay carriage on the goods and also go and pick the stuff up from the wrong shop. Do these guys want customers Link to comment Share on other sites More sharing options...
Dean Posted March 5, 2008 Report Share Posted March 5, 2008 Have you notified the company of your grievances? Link to comment Share on other sites More sharing options...
Danny King Posted March 5, 2008 Author Report Share Posted March 5, 2008 O yes Said they will look into it and call me back. But won't hold my breath, not alot they can do now. Link to comment Share on other sites More sharing options...
ANDY Posted March 5, 2008 Report Share Posted March 5, 2008 this one gets my goat, order stuff and pay carriage, stuff arrives but there is a missing item. tell them it's missing, it arrives with another carriage charge. Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted March 5, 2008 Report Share Posted March 5, 2008 I still prefer to order by Phone, or through my rep's. Sounds like genuine mistake, which happens, I'm sure all will be rectified with a little communication. I'm sure any reputable organisation will reimburse you if it's thier mistake. Link to comment Share on other sites More sharing options...
Danny King Posted March 5, 2008 Author Report Share Posted March 5, 2008 Well Uk, It was there mistake got the e-mail order here with the details on. O and no phonecall so I guess they don't want to improve customer relations So instead of going home to see my son. I'm having to drive to the other shop pick up the stuff and bring it back here, Thats after I walk home and get the car. All because someone didn't bother to read an e-mail. Link to comment Share on other sites More sharing options...
toofatbyfar Posted March 5, 2008 Report Share Posted March 5, 2008 useless, incompetent clueless lacking in communication toss pots Link to comment Share on other sites More sharing options...
Guest Iain Cheall Posted March 6, 2008 Report Share Posted March 6, 2008 I like it when I get stuff I haven't even ordered, phone them "oh sorry we will have it collected and don't worry it's not showing on your account" item is collected then you get a bill for it I wouldn't mind so much but I have just got the account sorted out after the last time this happened, that took me from the cutting edge show until after trophex to get sorted out. Link to comment Share on other sites More sharing options...
ANDY Posted March 7, 2008 Report Share Posted March 7, 2008 Link to comment Share on other sites More sharing options...
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