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"Disappointed with the service I received"


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Glenway have let me down tooo many times so I dont use them anymore.

This is a FACT.

Carry on!

 

 

 

i agree with the post of hibsjo they have let me down to many times and my order i recieved from them on friday will be my last,that is the best way i can show my dissapointment in them.all you ever want from a company is good reliable service and i believe over the last 4 years i have not recieved this,so sorry to say it will be goodbye from me.

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I have always adopted this approach when dissatisfied with a supplier. I first of all would contact them to see if they had a conscience about their service.

 

One independent local supplier I use, had a really bad run of service and I phoned them. I was at the point of stopping using them. the service went back to where it was before and I've used them ever since (some two years ago)

 

If the service still suffers I stagnate my account rather than closing it, because you just never know when "something" will change and you may want to use them again. An example of this is a management buy out, new sytems or expansion etc (something I believe Glenways are about to do)

 

Lee

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Its a little more than that.

 

I used Glenway for the past 9 years and and gave them some GOOD business, if it wasnt every week it was every fortnight there was an order.

 

Havent ordered for over six months now........... no phone call to see WHY?

 

They dont care!

 

Im not a big customer for them but multiply me by a minimum of 100 for other independents and thats got to hurt?

 

but if they have one customer with 600 shops why should they bother about my measly spend.

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well you have to speak as you find, I spent just 1k with them last year and all my orders arrived, any problems where resolved quickly & I have found my account has been serviced just fine.

A few years ago, I was always disappointed but in the last 18/24 months things have been much better (for me)

My only disappointment not only with glenways but trophy catalogues in general is delivery charges with such small orders going in on some orders I barely break even I wish the prices in the catalogue absorbed the yearly carriage charges.

 

Lee

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Ive tried this, but when a box seams to cost £7.50 some simply walk away if your ordering only a few item for them.

The pther thing I do is say it will take a little longer to get them and add a couple of orders together, but this is less of a quality fast service and a weakness in the chain.

 

Lee

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Guest Iain Cheall

I use Glenway, Canon, Trend and Swatkins. Glenway are my main supplier. I have only ever received 3 broken items since I started wih them, all of which were replaced straight away with no arguement. I have several times phoned them on a thursday and said i need something for saturday and its always arrived.

 

My only complaint is getting credit notes from them, they owe me 2, both from before Jason Cox took over the accounts side.

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I ain't used em for 15 years or more, but its funny how someone can slate a company only for someone else to be totally happy.

 

It maybe that the Company doesn't want to deal with that customer anymore cus he/shes a pain in the butt. Just a thought and not aimed at anyone in particular.

 

People have slated Gravograph on this forum, but I personally have only experienced superb relations with them.

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I tried to order some Gravobras today to make a brass sign for a customer. I quoted him £27ish for a 5" x 3" and thought I'd order 3 pieces in case I ballsed up but was told a minimum quantity of 10 pieces at £2 something each! No point so I ordered 3 pieces from Mastergrave.

 

If companies can't meet our needs then they will lose customers.

 

I've never had a major poblem with Glenway over the last few years, only the odd broken or missing bits, but I just see it as everyday running of a business.

Everyone makes mistakes sometimes, and I think couriers are to blame a lot of the time.

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I tried to order some Gravobras today to make a brass sign for a customer. I quoted him £27ish for a 5" x 3" and thought I'd order 3 pieces in case I ballsed up but was told a minimum quantity of 10 pieces at £2 something each! No point so I ordered 3 pieces from Mastergrave.

 

If companies can't meet our needs then they will lose customers.

 

Why not keep a stock of different sizes in stock, or buy your own saw and cut up your own materials and save money and also improve your service.

 

Can't see the point in buying expensive engraving machines and having no materials in stock to engrave.

 

Ordering bits and pieces is a pain in the but for companies, P&P, Admin and for what £6.

At the end of the day Postage has to be paid, you want the goods, you pay the postage, that goes for trophies.

If your going to sell trophies then you've got to keep a stock of them or its a waste of everybodys time, you can't expect companies to pay your postage.

 

just my thoughts :)

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I do have some stock but dont do that many to warrant keeping loads of sizes and I dont have room for a saw and other machinery.

 

You could keep it in that big house you've got as your avitar :twisted: :D

 

I wasn't having a go at you Michael. I just wanted to point out that its far easier on yourself if you carry the stock for the services that you offer. If your workshop isn't big enough then move to somwhere were your business can grow.

Its easy for us to blame our suppliers cus they haven't send out bits and bobs on time, or they've charged postage that takes away our profits.

You can't blame them for losing interest in these kind of customers.

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Most companies are now running their opoerations on a shoestring,try to ring any major company and you will be lucky to even speak to someone..... and that is after spending ages hanging on the phone.

 

No reason to believe your suppliers are any different although I suspect that the smaller companies do put more effort in as it is their personal cash that is being lost with the customer.

It is not feasable to trawl through all the accounts past and present to find out who last ordered what and find out why, they are just too busy for this and that is one of the reasons why things go wrong on occasions, as I'm sure it does with you guys on a daily basis, suppliers aint no different they get pushed to get it out the same day because you want to provide a faster service than your competitor.

 

I see by the posts on this forum over the last 18 months that now the companies are liable to get castigated on the Net their service has turned around for the better.

It is only a matter of time before all suppliers realise the importance of getting things right now that theyare wide open to criticism.

 

Some will react more quickly than others so give them time and give them the oportunity to put thing right, you need them just as much as they need you.

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Most companies are now running their opoerations on a shoestring,try to ring any major company and you will be lucky to even speak to someone..... and that is after spending ages hanging on the phone.

 

No reason to believe your suppliers are any different although I suspect that the smaller companies do put more effort in as it is their personal cash that is being lost with the customer.

It is not feasable to trawl through all the accounts past and present to find out who last ordered what and find out why, they are just too busy for this and that is one of the reasons why things go wrong on occasions, as I'm sure it does with you guys on a daily basis, suppliers aint no different they get pushed to get it out the same day because you want to provide a faster service than your competitor.

 

I see by the posts on this forum over the last 18 months that now the companies are liable to get castigated on the Net their service has turned around for the better.

It is only a matter of time before all suppliers realise the importance of getting things right now that theyare wide open to criticism.

 

Some will react more quickly than others so give them time and give them the oportunity to put thing right, you need them just as much as they need you.

 

To be honest Hugh thats one of your worst posts

 

Most companies are now running their opoerations on a shoestring,try to ring any major company and you will be lucky to even speak to someone..... and that is after spending ages hanging on the phone.

 

If your talking about suppliers here IE trophies, keys materials,etc, I've never had a problem speaking to anyone, they always come to the phone.

 

It is not feasable to trawl through all the accounts past and present to find out who last ordered what and find out why, they are just too busy for this and that is one of the reasons why things go wrong on occasions

 

Sorry Hugh, but in this day and age you don't have to "trawl" through accounts to see who ordered what.

Computers and account number brings up the lot in a jiffy.

 

they are just too busy for this and that is one of the reasons why things go wrong on occasions

 

If they are too busy to get the orders right then they are under staffed or unorganised.

No excuse for being under staffed as its cheaper in the long run to pay an extra wage and get the job done right. then you have happy customers and the company grows.

If they are just unorganised, then they need to look at the way they are running thier opperation.

 

Some will react more quickly than others so give them time and give them the oportunity to put thing right,

 

Whos to say they are in the wrong(wholesalers), The forum doesn't make us Holier than thou.

Alot of the moaners on here need to look at thier own opperations before they critisise others.

Just because they are members of this forum doesn't automatically make them right in what they say. Some members run thier business's on a shoestring, not enough stock incorrect machines etc, then they expect the wholesaler to bail them out.

 

Just my thoughts

uk900

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By major companies I was refering to National names regocnised by the public and with multi million pound turnovers. Yer know the ones... the ones who route you through to India where they have all your details stored.

 

Undersaffed !! yes, but that is the accountants side having an input.

Accountants wear booming huge Blinkers and can only see ways of saving money in order to make more profit.

Their logic does not follow that you have more staff than you need in order to satisfy and get returning customers who will inevetably spend more cash and keep returning.

Company Accontants , Solicitors and Human Rights bods should be Shot on sight, no exceptions.

 

My bet is that for every Managing director, for every Chairman there is a wannabe executioner.

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Guest Iain Cheall

:lol: as the forum police would say :lol:

 

" this has gone seriously off topic "

 

Couldn't resist it :wink:

 

But I hate accountants, solictitors but the worst has to be health and safety men who just bring out stupid rules to justify their wages. As stated on a different topic I drive a tanker at the weekends for a national haulier based locally and I was told by our H&S man that I'm not allowed to use hot water as he doesn't have a certificate in his desk saying I am qualified too, I mean I'm 38 years old and have been using hot water by myself since I was 3 or 4 how qualified do you need to be :!:

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:lol: as the forum police would say :lol:

 

" this has gone seriously off topic "

 

Couldn't resist it :wink:

 

But I hate accountants, solictitors but the worst has to be health and safety men who just bring out stupid rules to justify their wages. As stated on a different topic I drive a tanker at the weekends for a national haulier based locally and I was told by our H&S man that I'm not allowed to use hot water as he doesn't have a certificate in his desk saying I am qualified too, I mean I'm 38 years old and have been using hot water by myself since I was 3 or 4 how qualified do you need to be :!:

 

:lol: as the forum police would say :lol:

 

" this has gone seriously off topic "

 

Couldn't resist it :wink:

 

It ain't really off topic Iain :roll: :D

I was pointing out that it ain't always the supplier thats in the wrong, half the time its the retailer. who carries no stock and expects wholesalers to be fully loaded at the end of the football season for instance, when all the organised guys have brought all the gear in advance.

Theres a few of them around by me. they phone up asking if I have 1 football centre and stupid things like that :roll: :roll: :twisted:

They never learn, they do it year in year out :D

As has been said before on this forum, they drive around in flash cars but have no stock in thier shops. :twisted:

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