aam Posted April 13 Report Share Posted April 13 (edited) So, you’ve got to hear this tail of woe from a family member that happened the other day. My niece and her husband (I’m going to refer to him as the kid from now as they’re both a fairly young couple) were due to move out of their flat a few days ago. On Sunday the kid went back to the flat for a final walkthrough and managed to inadvertently let the door slam shut - leaving all the sets of keys (which were just about to be returned), his phone, car keys and everything else inside. Fortunately he had an Apple Watch on and he was able to lookup and call a locksmith. First one didn’t answer but the second did. He agreed to come out and said it would be £60 call-out. Quite good so he agreed. Once he got there that’s when all the problems began. It should have been a quick non destructive pick to gain entry and that’s it. But the guy said the lock was not pickable and immediately started to drill and gained entry. Said he’d replace the lock with the highest security one and all was done in about 5 minutes. He then presented a bill of £753.60 including VAT. The kid felt really stressed out and intimidated that he paid it. Now, this is where I come in. I didn’t know anything about it. The first I heard about it was when my sister assumed I new about it and mumbled something about just the lock was a few hundred pounds. I said whaaattt!!!! I spoke to them and tried to get to the bottom of what happened and that’s when I learned that he’d basically been robbed. I said all they had to have done was call me and I would have got someone I trusted to come down or even come down myself. I got a copy of the invoice and this is how it breaks down: 1 x Emergency Locksmith call out fee £50 1 x Open door by drill £169 1 x Labour lock mechanism install £99 1 x New security lock 3 keys 1 year warranty £370 Sub Total £628 VAT £125.6 Total £753.6 The only reasonable thing on there is the call-out fee. So the cylinder that was drilled out was just a Zoo brand rim cylinder. Very pickable. The only item fitted was a basic ERA rim cylinder using the original case. I felt really bad for the both of them as they can’t really afford to lose that sort of money. All I could say was that they should report it to the MLA (even though the rogue isn’t a member), Trading Standards and the bank to try and start a chargeback as he paid by debit card. No idea if he’d be successful but it’s worth a go. I did have a poke around and their company is real on companies house as is the VAT number. I also found Trust Pilot reviews for the company: https://uk.trustpilot.com/review/mylondonlocksmiths.co.uk It also seems that they trade under multiple other names and another one of their Trust Pilot reviews is: https://uk.trustpilot.com/review/locksmith--24h.co.uk I feel really bad for my niece and her husband. I was going to get a couple of Caveo cylinders to try out but I’m going to instead fit some of them at their new house so they at least won’t have to pay for locks at their new place. I really hope they’re able to get something back and something is done about this rogue. Edited April 14 by aam Links Quote Link to comment Share on other sites More sharing options...
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