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I am an ultion dealer for all my troubles. I charge £15 for keys. Brisant charge me £(a lot less) somthing to cut to code delivered next day which I do if I need a load for an upcoming job.

For Joe public calling them to cut a key they charge £27 each plus postage (so I've been told by a customer) so £25 a key there and then is probably not a bad price.

I use genuine keys.

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7 minutes ago, Peaky said:

I am an ultion dealer for all my troubles. I charge £15 for keys. Brisant charge me (REMOVED) somthing to cut to code delivered next day if I need a load for an upcoming job.

For Joe public calling them to cut a key they charge £27 each plus postage (so I've been told by a customer) so £25 a key there and then is probably not a bad price.

I use genuine keys.

Please remove price as this is not a trade only group (RRP is fine). You also forgot the Carriage charge brisant charge which more than doubles the cost when buying a single key.

They have just removed my decode option as i am still cutting to many keys for there liking. Already had 1 customer have a key duplicated that had key control, they told the customer to use an authorised stockist (couldn't make it up I have been since 2016) as i cannot decode anymore how do i know if it has key control or not.

Never come across a company behave like this in 40+ years in the trade even when i have spent well over 10k with them.

Anyway glad to see all the copied blanks hitting the market so quickly.

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I've got to admit the last 3 months has been very testing for me, they have been making false promises, never replying to emails, not calling me back and the women in the office seem to be a law unto themselves.

 

They tried to reassure me the company has just had a shake up and now there's a separate trade section entirely, with reps that deal with you personally (although thats what i thought i had before).

I have just (last week) had all my issues sorted (including key control issues) and latest orders done quickly with this new system but I have had this 'rep' on the phone or on email 3-4 times a day hitting me with sales speil.

I have even started looking at other locks to stock instead.

The key blank issues and this stupid system of charging a surcharge on everyb order is tiresome.

I also had a deal whereby I had a flat rate for all cylinders which made the prices quite attractive but they've just put the prices up a few £ per cylinder without telling me and going against the deal we had.

I'm running my stocks down and when I find a different cylinder I like I'll be moving companies.

 

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They probably are loving it to an extent, they are refusing to payout on all locks where an unofficial blank has been used and needing you to prove one hasn't been used before they look into any faults.

I'm pretty sure they couldn't patent the original ones as they were already a keyway used by another company. The newer ones are made under license but I think the manufacturers own any rights (is it federal?) They all come out the same factory as the era's and a couple of other European ones so its probably shaky ground them trying to patent anything.

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It's now £2000, I'm not aware of it ever being claimed.

I've sent them snapped locks and they refused to acknowledge them i then sent a video of me snapping one in a test door then opening the locking strip but they refused to accept it.

I wasn't claiming for my video by the way I was just proving the point for my customer and they wouldn't have it.

 

They have claimed locks weren't registered even though I do it with my customer so i know they are, they claim non genuine blanks used and they claim other lubricant to that which they sell has been used.

They certainly have every get out excuse at the ready.

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2 hours ago, Auto Key Wizard said:

I can't see why or how the key used is relevant, If it operates the lock, It works....period
Has the £1000 warranty/guarantee ever been successfully claimed and paid out on?

According to them NO not ever. You cannot use and tools/picks/drills etc.

They are full of Sh1T i should have listened to Andy Lewis at Aldridges as he told me they would screw all of us once they had started supplying the door manufacturers and gained enough traction to supply direct.

Still cutting all there keys on copied blanks and not having any issues in fact some copies have been smoother entering/exiting the lock than the originals.

My advice is to ditch the stock as and when you can (selling mine at nett cost) and fine a much more reputable company.

I only bought in to the system back in 2016 to be able to cut the keys, the old U series where ok but the WXM is garbage.

 

 

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I invested in my first CNC mahine on the basis of the "locks for Locksmiths" big sell at the begining.

The map of authorised dealers was quickly replaced by a contact form to "find the nearest" authorised key cutter.

My Wife was informed there was nowehere near our address that could cut keys (we live half a mile from our workshop). She later received a marketing email promoting key cutting. Social media adverts at the time strongly implied that genuine copies were ony available through Ultion.

It appears Brisant want to go direct to consumer and and are not interested in working with small businesses.

 

 

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Lol yup that's the other golden one, "we will pass all local work to you" customers told there's no local stockest and they have to get keys from themselves.

Just another argument I've had with them amongst others.

Unfortunately I have a lot of brisant d and wxm on the van so it will be a while before they are all gone, still looking for a lock I like and can readily get. 

I would probably do mtl but they have their own problems.

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15 hours ago, Cameron Avery said:

I invested in my first CNC mahine on the basis of the "locks for Locksmiths" big sell at the begining.

The map of authorised dealers was quickly replaced by a contact form to "find the nearest" authorised key cutter.

My Wife was informed there was nowehere near our address that could cut keys (we live half a mile from our workshop). She later received a marketing email promoting key cutting. Social media adverts at the time strongly implied that genuine copies were ony available through Ultion.

It appears Brisant want to go direct to consumer and and are not interested in working with small businesses.

 

 

Had exactly the same thing here, I put my own address which is within a mile or two of the shop and they came back to say no local key cutters. 

 

If you're selling the locks have a look at Apecs 3* cylinders, always found the prices to be very good for both us and customer and excellent customer service.  Keys are less common, so there likely won't be anyone else in your area that can cut them

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Just to clarify, when you mention the apecs 3* do you mean the ap series?

 

20230214_102012.jpg

20230214_102036.jpg

 

I don't cut keys (even though I've got all the machines and thousands of keys) so I'm not too bothered about key control but I am keen on price and at the moment I'm getting apecs from sks which work out quite expensive when compared to somthing like the wxm.

Infact the apecs comes to me more expensive per cylinder than I'm charging for cylinders and I somtimes get frowned at those prices.

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