AURUM Posted August 23, 2022 Report Share Posted August 23, 2022 Hello, I have RingCube engraver (image) and yesterday my RingCube software start crashing. I can't start app. I contacted Gravotech support but they don't support my machine anymore and they can't help me, but I found in manual that in the right side of machine when you take of right panel there is SD CARD with BACKUP SOFTWARE (pictures in attachment) but when I opened my machine there is no card anywhere Is there anyone that have this engraver can upload and send me content of that SD CARD. I will be thankful. Any help greatly appreciated Quote Link to comment Share on other sites More sharing options...
beware Posted August 30, 2022 Report Share Posted August 30, 2022 Hi, Please PM me your email address. Thanks, Ben Quote Link to comment Share on other sites More sharing options...
beware Posted August 30, 2022 Report Share Posted August 30, 2022 No liability held for any issues arising from the following of the below procedure. Procedure 1 (reinstalling OS): Extract the contents of OS_abc_01.09fr.zip Copy the NK.bin and version.txt onto your SD card Insert SD card into the machine and turn it on. The screen will display “Installing… “ or similar. Leave it for a good 10 minutes. If the screen changes to say “Completed”, remove the SD card and delete the NK.bin and version files Sometimes it never changes to completed, but has probably worked (hence waiting 10 minutes) Reboot the machine. It will take several minutes to boot up. Procedure 2 (reinstalling ringcube software): Save the SetupRingCubeStd.zip file to your computer and extract the contents Copy the setup.cab file to an SD card or USB memory stick Insert the card/stick into the ringcube Close any errors you see You should be able to see “My Device” (possibly in French) in the top left corner. Double tap on this icon If SD card, double tap on SDCard (or similar) and then double tap the setup file and then tap OK. If USB, Select USBStorage (or similar) and then double tap the setup file and select OK. Restart the machine You may find the machine asks for a few reboots. If this works, you should be able to engrave, but you may find the alignment is out. Please run through the PDF on aligning to setup the alignments. OS_abc_01.09fr.zip RingCube.pdf RingCubeAligning.pdf SetupRingCubeStd_3.9 - European - USA - Cyrillic.CAB.zip Quote Link to comment Share on other sites More sharing options...
Andreas Posted September 21 Report Share Posted September 21 On 8/30/2022 at 1:04 PM, beware said: No liability held for any issues arising from the following of the below procedure. Procedure 1 (reinstalling OS): Extract the contents of OS_abc_01.09fr.zip Copy the NK.bin and version.txt onto your SD card Insert SD card into the machine and turn it on. The screen will display “Installing… “ or similar. Leave it for a good 10 minutes. If the screen changes to say “Completed”, remove the SD card and delete the NK.bin and version files Sometimes it never changes to completed, but has probably worked (hence waiting 10 minutes) Reboot the machine. It will take several minutes to boot up. Procedure 2 (reinstalling ringcube software): Save the SetupRingCubeStd.zip file to your computer and extract the contents Copy the setup.cab file to an SD card or USB memory stick Insert the card/stick into the ringcube Close any errors you see You should be able to see “My Device” (possibly in French) in the top left corner. Double tap on this icon If SD card, double tap on SDCard (or similar) and then double tap the setup file and then tap OK. If USB, Select USBStorage (or similar) and then double tap the setup file and select OK. Restart the machine You may find the machine asks for a few reboots. If this works, you should be able to engrave, but you may find the alignment is out. Please run through the PDF on aligning to setup the alignments. OS_abc_01.09fr.zipUnavailable RingCube.pdfUnavailable RingCubeAligning.pdfUnavailable SetupRingCubeStd_3.9 - European - USA - Cyrillic.CAB.zipUnavailable Hello beware, i have a similar problem, i bougt an ringcube, but the setup folder on ssd is empty. it would be nice, if you have the poibility, to send me the content of the ssd i would like to set up the machine, because the password for the managefolder does't works. the regualr password ( 1234 ) for setting works fine or do you have an other idea to rebuild the password for the managefolder ? my name is Andreas Wieneke, atelier@wieneke.biz it would be great Quote Link to comment Share on other sites More sharing options...
beware Posted Tuesday at 09:15 AM Report Share Posted Tuesday at 09:15 AM The other password to try is 4321. Otherwise, follow the procedure using the downloads available in the previous post. Quote Link to comment Share on other sites More sharing options...
Andreas Posted Wednesday at 01:01 PM Report Share Posted Wednesday at 01:01 PM thank you, 4321 is working but i still can't upload a own logofile. Nothing happens, when hit the buton with the arrow and the squar. Quote Link to comment Share on other sites More sharing options...
beware Posted Wednesday at 01:11 PM Report Share Posted Wednesday at 01:11 PM logo files have to be very specific file types (HPGL vector). I've never really dealt with the logo import function. It might be better to convert to logo (send it to ben.warre@gravotech.com) and then copy the logo file manually into the right place. Quote Link to comment Share on other sites More sharing options...
Andreas Posted Wednesday at 04:43 PM Report Share Posted Wednesday at 04:43 PM o.k. how can i copy a logofile manually into the rigt place ? i know from an other machine from Grafotech, how to convert the logo into hpgl. Quote Link to comment Share on other sites More sharing options...
beware Posted Thursday at 10:46 AM Report Share Posted Thursday at 10:46 AM They go into the IHTMI/Polices folder. I'm not sure they work as direct HPGL though. they may need to be converted into log files first. Only possible using Quick Click. To get to the IHTMI folder, you have to crash the software by trying to run a software update with no SD card connected. Then you can see the Windows 3 desktop, double tap on "My Device" or whatever it is in French, then I think it's NORdisk. Quote Link to comment Share on other sites More sharing options...
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