CotswoldEngraver Posted November 22, 2021 Report Share Posted November 22, 2021 I just wanted to say a big thank you to Mark for your help re-installing my Gem-CX4 software after my laptop crashed over the weekend losing all of the installation files including the usb/serial adaptor drivers. No sooner emailed this morning than he replied with the requested software and installation instructions on our new shiny windows 11 desktop PC!! Thanks Mark and Emma for all of your support through the current situation. Andy Quote Link to comment Share on other sites More sharing options...
Bronco78th Posted January 2, 2022 Report Share Posted January 2, 2022 Hi Andy. Just wondering how you finding Vistool on Windows 11? All good? My Engraver is connected to my Desktop gaming rig which I'm hoping to change shortly as its showing it age (used daily for 12+ years)...the new one might end up with Windows 11 which I'm very wary of with regards to the engravers and associated software. Kind Regards, John Quote Link to comment Share on other sites More sharing options...
CotswoldEngraver Posted January 3, 2022 Author Report Share Posted January 3, 2022 Hi John I installed vistool on the new pc following Mark's instructions and it's not missed a beat. Kind regards Andy Simes 1 Quote Link to comment Share on other sites More sharing options...
Bronco78th Posted January 10, 2022 Report Share Posted January 10, 2022 Many Thanks for the feedback Andy, good to know Quote Link to comment Share on other sites More sharing options...
PaulM Posted February 28 Report Share Posted February 28 Just a stab in the dark but can anyone help me figure out how to install the flatbed on my CX5? Quote Link to comment Share on other sites More sharing options...
Paul_ Posted February 28 Report Share Posted February 28 1 hour ago, PaulM said: Just a stab in the dark but can anyone help me figure out how to install the flatbed on my CX5? Depends on how far you have got? Have you installed the correct software and struggling to set a flat bed job up or not installed anything yet? Or call Mark at UMarq, he will sort you out in no time. Paul Quote Link to comment Share on other sites More sharing options...
markyboy101077 Posted February 28 Report Share Posted February 28 To centre the rule Make sure the vice is in its central position meaning the cutter is directly in the centre of the vice in and out and left to right , send the machine home , put the flat bed on and drop the diamond cutter on to the flatbed , move the diamond cutter in the right direction to score the bed , do the same in the y , once scored in the x and y line the rule up to the diamond score lines .. Quote Link to comment Share on other sites More sharing options...
PaulM Posted March 8 Report Share Posted March 8 Mark, wrote Elisha last week, still no response. I am requesting a call or better yet, a video call so I can get this working. Can someone get in touch with me? Quote Link to comment Share on other sites More sharing options...
PaulM Posted March 20 Report Share Posted March 20 Still no help... Thanks! Quote Link to comment Share on other sites More sharing options...
markyboy101077 Posted March 21 Report Share Posted March 21 Good morning Paul Contact sales@u-marq.com I’m sure they can help you. Quote Link to comment Share on other sites More sharing options...
PaulM Posted April 9 Report Share Posted April 9 It would appear that U-Marq is going out of business or just doesn't care about it's customers. I have tried to talk to someone and all I've gotten is emails with a few tips but no one will contact me by phone or video chat. They have no problem taking your money, but after that you're pretty much on your own. In the past I could get someone on the phone but apparently not anymore. $16,000.00 for an engraver and I can't get decent customer service. I regret purchasing from U-Marq... A product is ONLY as good as it's support. Sad... Quote Link to comment Share on other sites More sharing options...
markyboy101077 Posted April 11 Report Share Posted April 11 Really !!!!! .. How very strange...... can you describe the problems you're having ? there are many happy U-MARQ customers on here, I'm sure together we can help you, Quote Link to comment Share on other sites More sharing options...
Paul_ Posted April 12 Report Share Posted April 12 On 4/9/2023 at 2:07 AM, PaulM said: It would appear that U-Marq is going out of business or just doesn't care about it's customers. I have tried to talk to someone and all I've gotten is emails with a few tips but no one will contact me by phone or video chat. They have no problem taking your money, but after that you're pretty much on your own. In the past I could get someone on the phone but apparently not anymore. $16,000.00 for an engraver and I can't get decent customer service. I regret purchasing from U-Marq... A product is ONLY as good as it's support. Sad... Are you talking about U-Marq UK? $16000 makes me think not! This is a UK based Forum so you'll get little joy bemoaning U-Marq USA here i'm afraid. If you are UK based the contact Mark direct at U-Marq UK here: Contact Us (u-marq.com) From experience you'll struggle to find anyone more helpful than Mark and definitely no-one more knowledgable on U-Marq machines and software. Paul Quote Link to comment Share on other sites More sharing options...
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