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Recent Windows update and issues with Gravotech lasers


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Hi All,

If you experience 'bitmap error' or your LS machine only previews and marks solid boxes instead of your image, Microsoft broke something in a recent update, but have now fixed it with another update that needs to be installed manually.

You should check which build of Windows they’re using, then download and apply the correct fix.

 

You can check this by clicking Start, then the settings cog, then clicking system, scrolling down and clicking “About”:

The list of fixes is handily listed in this article:

https://www.ghacks.net/2021/03/19/microsoft-releases-second-update-to-fix-printing-issues-on-windows-10/

Copied here for help:

 

Here is the list of support pages:

§  Windows 10 version 2004 and 20H2KB5001649

§  Windows 10 version 1909KB5001648

§  Windows 10 version 1809KB5001638

§  Windows 10 version 1803KB5001634

§  Windows 10 version 1607KB5001633

§  Windows 10 version 1507: KB5001631

If you prefer direct downloads, use the following links to open the download pages on the Microsoft Update Catalog website:

§  Windows 10 version 2004 and 20H2KB5001649

§  Windows 10 version 1909KB5001648

§  Windows 10 version 1809KB5001638

§  Windows 10 version 1803KB5001634

§  Windows 10 version 1607KB5001633

§  Windows 10 version 1507: KB5001631

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