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The annoying thing is people still pay it instead of asking around other places to check prices. This is how the pods do so well, captive market with a customer base built on convenience/laziness!!

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We need to up our prices for sure :shock:

in the event that a ceramic link decides to crack, where can we buy replacements? Had a customer come in with an already cracked Boss watch, couldn't help them much. Just direct them to contact manufacturer? 
 

1 hour ago, Michael said:

The annoying thing is people still pay it instead of asking around other places to check prices. This is how the pods do so well, captive market with a customer base built on convenience/laziness!!

no use resenting customers - we gotta put that energy into marketing ourselves better 

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28 minutes ago, GLENGRAVING said:

no use resenting customers - we gotta put that energy into marketing ourselves better 

Why not!!

I get them all the time saying "I was up Sainsbury's so I got these keys cut while I was there but they don't work, so I thought I'd come to you as I know yours always work"!!!

Yes, even friends of me or my wife.

No loyalty, only convenience no matter what the cost.

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love it when friends come in with a Timpsons key to be cut, and they say always come to you mate , i say i know buddy special price for put the key up by 2 pounds then deduct the 2 pounds from my normal price job done 

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Just to let you all know (i spoke to lawrence about this on saturday, apologies if i have spelt your name wrong) and although it was a ceramic bracelet it was fitted with spring pins so no worries out the ceramic breaking.

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1 hour ago, Michael said:

Why not!!

Yeah, it's frustrating. Often customers comment "I didn't know you were here / I didn't know you sold this" to which my gaffer responds "we've been here 30 years!/ we've always sold that!", but imo that's a sign of a failing on our part. If a customer doesn't know we sell something, it's because I haven't done a good enough job displaying it, if they don't know we exist it's because we aren't forcing them to notice/care about us. Better to focus on what we can control than what we can't :razz:

 

As we're also a hardware/ironmongery shop, we often get told "I tried looking everywhere for [this obscure product], you're my last chance, you guys sell everything", and I have to kindly ask them that maybe next time they want something we can be their first chance, not their last chance :roll:

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