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:oops: Managed to be careless enough to catch the upper in the heel part of the shoe on the rough band of the finisher!  I'm guessing I'm not the only one to have slipped up in this way.  What a complete muppet! 

They would have to be Cheaney's wouldn't they!!  Any idea if there is any sort of repair process worth trying?  They are light tan by the way :roll:

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Just now, grahamparker said:

Must add that both times the shoes where quite badly damaged.

These are not too bad.  Hoping I'll get away with a free £70 repair!

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Yeah been there done that, I’m afraid. Happens to us all. If it’s not to bad repair the damage as best you can and like you say offer the repair free and a credit note for his next repair, that way he just might come back.

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On 2/25/2019 at 7:12 PM, x minit uk said:

Yeah been there done that, I’m afraid. Happens to us all. If it’s not to bad repair the damage as best you can and like you say offer the repair free and a credit note for his next repair, that way he just might come back.

He was very happy with the repair. Disappointed with the damage but reasonable.  Had planned to darken the shoe colour so he's going to see what they look like after.  Wanted to pay part of the repair but I insisted on him having it free.  He assured me he will be returning with more shoes, so happy days :)

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On 2/27/2019 at 4:39 PM, Simes said:

He was very happy with the repair. Disappointed with the damage but reasonable.  Had planned to darken the shoe colour so he's going to see what they look like after.  Wanted to pay part of the repair but I insisted on him having it free.  He assured me he will be returning with more shoes, so happy days :)

Sometimes it's just better to be straight with the punter and your case proved it.

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