Broms Cobb Posted August 11, 2018 Report Share Posted August 11, 2018 https://www.rac.co.uk/forum/showthread.php?23612-Recourse-when-key-cutters-copy-your-key-wrong Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 11, 2018 Report Share Posted August 11, 2018 Bit disappointing for the independents, one of the replies reckons she would have got better service at a chain. Quote Link to comment Share on other sites More sharing options...
Simes Posted August 11, 2018 Report Share Posted August 11, 2018 Why not just cut a new key or else give him/her the money back!! Done more damage to himself and the trade because of his arrogance in my opinion! I had some keys back yesterday. I'm at a loss! The customer had to get them cut elsewhere in the end as they needed them and weren't local. They were branded ZOO cylinder keys so I've no idea why they wouldn't go in the lock and she didn't bring the original with her. But to be honest, it may just have been me having a moment and not selecting the right key. Gave her the money back and kindly asked if she could please drop by with the original so that I could know my mistake. I'm sure that approach goes a lot further with the customer than making them out a liar. Mike at Vauxhall, kobblers and hakeemz 3 Quote Link to comment Share on other sites More sharing options...
The Worksop Heel Bar Posted August 14, 2018 Report Share Posted August 14, 2018 I had similar trouble with the ZOO cylinder blanks a few months ago. Tried a few different blanks before ordering genuine ZOO blanks that seemed to solve the problem Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
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