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customer service in question

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Why not just cut a new key or else give him/her the money back!!  Done more damage to himself and the trade because of his arrogance in my opinion!

I had some keys back yesterday.  I'm at a loss!  The customer had to get them cut elsewhere in the end as they needed them and weren't local.  They were branded ZOO cylinder keys so I've no idea why they wouldn't go in the lock and she didn't bring the original with her.  But to be honest, it may just have been me having a moment and not selecting the right key.  Gave her the money back and kindly asked if she could please drop by with the original so that I could know my mistake.  I'm sure that approach goes a lot further with the customer than making them out a liar.

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