Mike at Vauxhall Posted July 30, 2018 Report Share Posted July 30, 2018 Yea, me, I've broken the bezel on a fake Chanel watch. ( got the customer to clearly state it was a fake, before taking it on, about the only thing I've done right in this situation.) Now while I believe legally I can just say tough, I've broken it so I'm liable. I'm thinking, it's just not a viable repair, so valuing the watch as an unbranded ( or a sekonda) ceramic watch puts it at a value of about £50. Any thoughts anyone? Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted July 30, 2018 Report Share Posted July 30, 2018 It probably wasn’t you that broke it, you probably were the one who discovered it was broken. Those fake ceramic watches always break easily when knocked. Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted July 30, 2018 Report Share Posted July 30, 2018 It is counterfeit so has no real value Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 30, 2018 Author Report Share Posted July 30, 2018 Here's a picture. Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted July 30, 2018 Author Report Share Posted July 30, 2018 I definitely broke it, but the materials are also substandard. Saying it's a counterfeit of no real value, might be inflammatory, but it's factual and direct and would be a good start ( for me) in the upcoming negotiations . Quote Link to comment Share on other sites More sharing options...
grahamparker Posted July 30, 2018 Report Share Posted July 30, 2018 Ask for a copy of the receipt so you can see how much it cost. I bet they do not have one, offer a good will gesture payment if it is a good regular customer otherwise advise them to go to trading standards and that will be an end to it. Mike at Vauxhall and SteelCityShoes 2 Quote Link to comment Share on other sites More sharing options...
SteelCityShoes Posted July 30, 2018 Report Share Posted July 30, 2018 Bit late now, but I always turn away fakes for this reason. Once had someone try to claim a new Rolex from me Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
k4mrc Posted July 30, 2018 Report Share Posted July 30, 2018 If they start having a go, take the watch bits to a bona fide jewellers as for a written statement also a true valuation of the watch which you can use to back you up in any legal claim upon you Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
Dickie Posted July 30, 2018 Report Share Posted July 30, 2018 How can u put a value on a knock off watch offer £20 as a good will gesture Mike at Vauxhall 1 Quote Link to comment Share on other sites More sharing options...
Dave the locksmith Posted July 31, 2018 Report Share Posted July 31, 2018 Dulux ? Quote Link to comment Share on other sites More sharing options...
wellsy9 Posted July 31, 2018 Report Share Posted July 31, 2018 We used to have a guy in the football team who's nickname was Dulux. He only had 1 coat. Mike at Vauxhall, Tricolourblade and Gray 3 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 2, 2018 Author Report Share Posted August 2, 2018 Customer sorted. Explained the situation, settled on £40. She says she feels bad about taking it, but she has got more jobs for me. Told her you live and learn, not to worry about it, these things can happen. I'm sure to make back that money from her. ( recently she had spent £35 on several watch batteries). Good to deal with the situation and not lose the customer. Gray, kobblers and keithm 3 Quote Link to comment Share on other sites More sharing options...
Count Muppet Posted August 2, 2018 Report Share Posted August 2, 2018 Best possible outcome that. You keep the customer because you were honest and they will spend far more with you in future because they trust you Gray, Mike at Vauxhall and kobblers 3 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted August 3, 2018 Author Report Share Posted August 3, 2018 I can genuinely say the range of advice I got on this thread was very useful. Quote Link to comment Share on other sites More sharing options...
Lee Posted August 4, 2018 Report Share Posted August 4, 2018 I think you handled it well she'll know she got a good price at £40 for a fake & by this time next week you'd have forgotten all about it as it didn't break the bank. reputation intact. I always say you don't know how good a supplier is until something goes wrong. Lee Mike at Vauxhall and kobblers 2 Quote Link to comment Share on other sites More sharing options...
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