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Ultion & key cutting business

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Just registered an Ultion lock Graham sorted for me (thanks Graham!). 


Immediately got an email from Brisant:


This is Kelly from Brisant - we make the Ultion lock that you registered.


We can sort your key order over the phone.  Please call me on 0115 784 3162 or reply to this email with your contact number and I will call you back.  


We can get keys to you within 1 or 2 days.






Made me think...shouldn't they be pointing me back towards Graham ??

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Hi Dan,


Can you forward the e-mail from Brisant to me please parkers.msc@ntlworld.com


I have just spoken to the rep and he said it is just an automated e-mail and if you call them or e-mail they will point you towards an Ultion stockist.


They are not trying to take key cutting away from us but point customer who may have had them supplied with a new door to find a stockist local to them.


Taking on Ultion has really paid for us and they are great cylinders for the price.

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