Mike at Vauxhall Posted May 2, 2017 Report Share Posted May 2, 2017 Customer drops of an item for repair. I do the job. Contact the customer. They say "your shop is too far away, and inconvenient to get to, I'll collect it in a month or two!" Sorry, is my shop mobile, did it just happen to be passing your house when you left the item with me. I don't f*****g think so.I feel a bit better now. kobblers, safelycrackers, Broms Cobb and 1 other 4 Quote Link to comment Share on other sites More sharing options...
safelycrackers Posted May 2, 2017 Report Share Posted May 2, 2017 Storage fee?!! Mike at Vauxhall and kobblers 2 Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted May 2, 2017 Report Share Posted May 2, 2017 "your shop is too far away, and inconvenient to get to!" If that was the case, why are they coming to you in the first place? earlsdoncobbler and Mike at Vauxhall 2 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted May 2, 2017 Author Report Share Posted May 2, 2017 Storage fee?!!They kick in a six months. Dean and keySolutions 2 Quote Link to comment Share on other sites More sharing options...
grahamparker Posted May 2, 2017 Report Share Posted May 2, 2017 Do you take payment up front for Jobs ?. We do, everything is always collected ever since we introduced up front payment and if someone does not collect i will just leave them in a bag on the shelf until they do. I don't get all these notes that some of you seem to like athough i do understand your frustration. Fast Fix Elgin and Dean 2 Quote Link to comment Share on other sites More sharing options...
hakeemz Posted May 2, 2017 Report Share Posted May 2, 2017 They kick in a six months.IMG_20170502_111124.jpg lol..take that thing off man ..make your shop look friendly..rather lose two pounds than argue with a customer only to spoil my own mood and image in local community..most of the time there is a good reason for people not collecting,,simply forgetting or being sick in hospital or so on.. Fast Fix Elgin, Dean, Broms Cobb and 1 other 4 Quote Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted May 2, 2017 Report Share Posted May 2, 2017 We take advanced payment too. The collection rate is accelerated and covers 'in case of death' situations also. Quote Link to comment Share on other sites More sharing options...
safelycrackers Posted May 2, 2017 Report Share Posted May 2, 2017 I think Cowers notice is too generous to customers.....6 months is far far too long for free storage. Let's face it, if the shop rent is £15 per sq ft per annum plus VAT, that errant pair of shoes not being collected is costing money from day 1! Don't get me started about keeping the shop heated to stop damp and mold growing inside shoes left for months, I mean all those smelly critter like bacteria belonging to the customers festering in the shop too creating an unhealthy atmosphere! Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted May 2, 2017 Author Report Share Posted May 2, 2017 Never had to charge storage to a customer. Customers actually seem to love the sign. Unleft repairs are not an issue, I use to throw away after a year or so. But someone on this forum had to pay out for luggage over two years old .so now I will keep for the full seven years.but when the time comes, I will charge storage. Probably cap the charge though, otherwise might be a silly charge. Quote Link to comment Share on other sites More sharing options...
brightonkeys Posted May 2, 2017 Report Share Posted May 2, 2017 They kick in a six months.IMG_20170502_111124.jpg Presume this is a joke sign and was only put up to take the photo? Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted May 2, 2017 Author Report Share Posted May 2, 2017 No. Up all the time . I guess both me and Stanley Mishap love a sign. Quote Link to comment Share on other sites More sharing options...
Peter@CopyCut Posted May 2, 2017 Report Share Posted May 2, 2017 Yep, two years ago we started taking payment up front for everything, never had any issues. No deposits, no issues, and it doesn't give the customer opportunity to haggle on collection. Few weeks ago, I had a customer saying "I'm not paying up front, what if I'm not happy with your work?" I simply said "I'm so sorry sir, you be better off going somwhere else, but thank you for popping in to us first." That was it, avoid moaners, 99% of customers are superb, I'm not going to loose any sleep about few fruitcakes a year. safelycrackers and Fast Fix Elgin 2 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted May 2, 2017 Author Report Share Posted May 2, 2017 Took a £30 deposit on a £50 repair. Really not looking to change any of my procedures, just blowing off steam. Quote Link to comment Share on other sites More sharing options...
Danny King Posted May 2, 2017 Report Share Posted May 2, 2017 Full payment upfront. Amazing how quickly things are collected. Get a few moan but you can bet they will be the ones that want to haggle or leave them in your shop for months. wellsy9 1 Quote Link to comment Share on other sites More sharing options...
Paul_ Posted May 6, 2017 Report Share Posted May 6, 2017 Full payment upfront for all work here too. Started last October, had a few moans and raised eyebrows but once you tell them (and exagerate a bit) about the amount of uncollected repairs they understand. Work is picked up much quicker now. Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted June 30, 2017 Author Report Share Posted June 30, 2017 Latest on this. Taking Friday afternoon off, to visit my mum, who lives 300 miles away and has just left hospital after major surgery. Sent texts to all outstanding repair customers informing them. This customer sent me a sarcastic text ( at 11.30 pm) saying he actually wanted to collect it Fri afternoon. I work by myself, this is the first time I've deviated from my opening hours in two months. Wish he had never left the job with me, oh the joys of hind sight. kobblers 1 Quote Link to comment Share on other sites More sharing options...
Tom D Posted June 30, 2017 Report Share Posted June 30, 2017 i went prepay 2yrs ago the ones who moan are the ones who would shaft you , heres a little tale a good friend of mine is going through a financial bad time , I asked him how much it would take to bale him out ( if I won the lottery ) he said 2500 , I said go and count the value of all your uncollected repairs . he did guess how much 3000 , so the moral of this little tale get the money up front Broms Cobb and Mike at Vauxhall 2 Quote Link to comment Share on other sites More sharing options...
Mike at Vauxhall Posted June 30, 2017 Author Report Share Posted June 30, 2017 Took a £30 deposit on a £50 repair. Really not looking to change any of my procedures, just blowing off steam. Quote Link to comment Share on other sites More sharing options...
Forest Cobbler Posted July 1, 2017 Report Share Posted July 1, 2017 Been taking upfront payment since February of last year. We have hardly any repairs left for longer than 3 weeks now, and mostly the customers are very understanding of the reasons. Quote Link to comment Share on other sites More sharing options...
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