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trying my patience.


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Although customers paying for small amounts on cards personally annoys me, looking at the facts and seeing this is the way modern retail is heading, this morning I started taking contactless with no minimum limit at no extra charge. My first customer was one of those very minor jobs, I said just put some money in the charity box. Customer wanted to put this charity donation on a card, what a bugger!

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I always used to take cards for any amount, 50p charge for credit cards under £10 & try to talk them out of anything under £5, however these days I'm more relaxed about it, the charge just seemed to piss people off.

Most of my card sales are of a reasonable amount, so the odd one under £10 is more than made up for by the majority of transactions.

If they annoy me I am more inclined to be awkward with them though...

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We used to get people putting things like 20p key caps on card so now I refuse card payments under £5, but there are 8 cash machines within a minutes walk so no one ever complains, in fact most apologise for not having cash and go and get it. I think I've only lost one sale, a pair of laces, since it was implemented.

 

We are having a faster terminal delivered today, so I might go down the charge route for the sake of convenience.

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Before dropping contactless payment minium charges, I reviewed all my small sales. Basically put up most of them by at 30p or more, where the market will permit. Example, £2.50 for a 1.5 mm watch pin, now quote £4 but the customer now gets a 1.8mm fitted as standard. Still charging 30p for chip and pin under £4. With nearly everthing ( shoe polish, laces and greeting cards still under £4) I sell now over my limit, the charge us becoming increasingly irrelevant.

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I think you all need to get with it :D  

 

I agree that it can be annoying, I get annoyed too.  But I remind myself that the world is changing, People want to pay with their phones & watches now.  I don't carry cash at all now.  I just pay on card or by Apple Watch.  That is the way it's going.  It's only a matter of time before cash will become virtually a thing of the past.  Just charge a bit more!  I bet your customer won't even notice most of the time.  

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i do not charge or have minimum spend, even on credit cards..i wouldnt do anything i myself as a customer wouldnt like done to..simples

It's not a matter of customer service. If you are being charged more for processing a card payment than the customer is actually paying you, then you aren't making a sale, you are losing money.

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It's not a matter of customer service. If you are being charged more for processing a card payment than the customer is actually paying you, then you aren't making a sale, you are losing money.

I've never had anyone pay for something on a card that's less than a cylinder key.  I guess I'd be annoyed if it was a pair of laces but even then i don't think I'd lose money at my prices :P lol

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