soles'n'eels Posted October 20, 2016 Report Share Posted October 20, 2016 i have a M40G engraving machine the problem I have is when I go to start a new job using the direction keys, I can move the tip up and down but not right to left I have replaced the key pad so I know its not that, all the saved jobs I have engrave ok, can anyone help please Quote Link to comment Share on other sites More sharing options...
beware Posted October 20, 2016 Report Share Posted October 20, 2016 Do the left and right arrows work at all? If you turn the machine on you should be able to move the head around using all the arrow keys. Clearly the movement is there if other jobs work ok, so the issue is probably with the keypad, keypad extension or control board. Best guess is the extension is not connected to the main board properly. Quote Link to comment Share on other sites More sharing options...
soles'n'eels Posted October 20, 2016 Author Report Share Posted October 20, 2016 up and down arrows work right and left dont i have fitted a new key pad and all connectors looks ok have even checked the motherboard Quote Link to comment Share on other sites More sharing options...
beware Posted October 20, 2016 Report Share Posted October 20, 2016 Can you do pause and left together for realignment? Was it the same two buttons not working before changing keypad? Quote Link to comment Share on other sites More sharing options...
soles'n'eels Posted October 21, 2016 Author Report Share Posted October 21, 2016 cant pause and left top realign it was doing this before I changed the key pad Quote Link to comment Share on other sites More sharing options...
beware Posted October 21, 2016 Report Share Posted October 21, 2016 If it's not the keypad then it's the firmware or board. You can try reloading the firmware. If machine is USB and running with GS6 or above, run c:/gravostylexx00/firmware/majfirmware.exe and see what it says. Reload firmware by clicking the first update button and then navigating to the firmware folder, then uc_sirius, and select vp_prog.dos. Email support@gravograph.co.uk if you need an engineer out. Quote Link to comment Share on other sites More sharing options...
Craig Gardner Posted October 22, 2016 Report Share Posted October 22, 2016 Why does gravograph make it so difficult Craig Quote Link to comment Share on other sites More sharing options...
beware Posted October 22, 2016 Report Share Posted October 22, 2016 Broken machines are always difficult. Troubleshooting over the internet more so. That's why we have a support team. Quote Link to comment Share on other sites More sharing options...
soles'n'eels Posted October 22, 2016 Author Report Share Posted October 22, 2016 hi beware have tried updating as you said no joy looks like i have to call out a engineer thanks for your help anyways Quote Link to comment Share on other sites More sharing options...
beware Posted October 22, 2016 Report Share Posted October 22, 2016 No worries. Possibly a loose connection or keypad extension, but could be a fault with the main Sirius board. Our part number JDE51773 Quote Link to comment Share on other sites More sharing options...
soles'n'eels Posted October 22, 2016 Author Report Share Posted October 22, 2016 Is the board easy to fix Quote Link to comment Share on other sites More sharing options...
beware Posted October 22, 2016 Report Share Posted October 22, 2016 Depends on your level of expertise. Simple enough to change the board. It's the same board as M20 so you would need to use majfirmware.exe to give it the correct ID. It's about £700 though, so up to you if you'd rather pay for labour and callout. It could just be the extension cable though. Not sure if you can test eithout the extension though. Quote Link to comment Share on other sites More sharing options...
soles'n'eels Posted October 23, 2016 Author Report Share Posted October 23, 2016 Thanks for your reply will check out the extension will let you know thanks Quote Link to comment Share on other sites More sharing options...
beware Posted October 23, 2016 Report Share Posted October 23, 2016 I think its JDE47655. Not sure though. Quote Link to comment Share on other sites More sharing options...
soles'n'eels Posted October 24, 2016 Author Report Share Posted October 24, 2016 hi beware think i have found the problem what do you think if so what's the part number regards billy Quote Link to comment Share on other sites More sharing options...
beware Posted October 24, 2016 Report Share Posted October 24, 2016 That could well be the issue. 47655 is the part number. £15.93 +VAT and carriage. Quote Link to comment Share on other sites More sharing options...
soles'n'eels Posted October 24, 2016 Author Report Share Posted October 24, 2016 cheers, will order part and let you know how i get on thanks again for your help regards Billy Quote Link to comment Share on other sites More sharing options...
soles'n'eels Posted October 27, 2016 Author Report Share Posted October 27, 2016 Engraver is working now thanks to bewares help thankyou very much Quote Link to comment Share on other sites More sharing options...
beware Posted October 27, 2016 Report Share Posted October 27, 2016 Good to hear. Quote Link to comment Share on other sites More sharing options...
BELLAGIO JEWELERS Posted August 10, 2020 Report Share Posted August 10, 2020 Hello i have a gravostyle engraving machine M40G i have not been able to point shoot plate it does not give me any green light so i can not do any points on the plates to engrave can you help me? thank you in advance. Quote Link to comment Share on other sites More sharing options...
beware Posted August 10, 2020 Report Share Posted August 10, 2020 I'm our of the office this week. Email support@gravograph.co.uk. Probably faulty red dot? You can point and shoot with spindle instead. Quote Link to comment Share on other sites More sharing options...
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