Happy Dude Posted February 7, 2009 Report Share Posted February 7, 2009 hi guys... now, i want you all to play a guessing game with a serious note at the end as this could happen to a lot of us... a friend of mine works for a multiple company as a shop manager and she has been off for 3 weeks with sciatica, when she went back to work the first thing she had to deal with was a disgruntled customer and her £300 (why are they always £300) designer shoes that have been damaged, she is looking for the full money for the damage caused to a pair of bright orange patent leather shoes, (don't know which brand) now the guessing part is... guess what the damage she is claiming a full refund of £300 for....?? and it's not ruined heel blocks... and the serious discussion should follow when it is revealed. i don't know what the conclusion to this is yet as it's still being dealt with.. and no, it's not me this time, this is genuine and i'm interested to see how other repairers would handle this situation... guess away... Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted February 7, 2009 Report Share Posted February 7, 2009 If we damaged the customers shoes, to the extent that they couldn't be repaired back to the original state. then no questions asked full reimbursement. If we hadn't coursed the damage then we wouldn't except responsability, but would offer a best possible results repair. Damaging an expensive pair of shoes is just slap dash, so I wouldn't think the situation would ever arise in our shop. Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted February 7, 2009 Report Share Posted February 7, 2009 The shoes probably were supplied for repair in their original box/packaging, & this has been damaged in some way. Link to comment Share on other sites More sharing options...
toofatbyfar Posted February 7, 2009 Report Share Posted February 7, 2009 i recon the original price label that said reduced from£300.00 to £29.90 has been removed, leaving a sticky mark. Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted February 7, 2009 Report Share Posted February 7, 2009 a pair of bright orange patent leather shoes, (don't know which brand) Aha, that's it, The repair was for a stick-on-sole which has now obscured the brand name. Link to comment Share on other sites More sharing options...
gav Posted February 7, 2009 Report Share Posted February 7, 2009 The top piece fitted is not orange ????????????????????????????? Link to comment Share on other sites More sharing options...
Happy Dude Posted February 7, 2009 Author Report Share Posted February 7, 2009 sorry no coconuts so far, and planets answer though quite right doesn't contain a guess so it doesn't count. and yes, it is possible this could happen in your shop... Link to comment Share on other sites More sharing options...
Iain Posted February 7, 2009 Report Share Posted February 7, 2009 the ticket clip has dented the leather??? Link to comment Share on other sites More sharing options...
Jay Posted February 7, 2009 Report Share Posted February 7, 2009 what was being done to them? just re-heeled? Link to comment Share on other sites More sharing options...
toofatbyfar Posted February 7, 2009 Report Share Posted February 7, 2009 one shoe hs faded while on display from where she bought them from, and not been noticed before Link to comment Share on other sites More sharing options...
Flash Posted February 7, 2009 Report Share Posted February 7, 2009 They was a size smaller/bigger Link to comment Share on other sites More sharing options...
k4mrc Posted February 7, 2009 Report Share Posted February 7, 2009 put in a bag and creased, Link to comment Share on other sites More sharing options...
Happy Dude Posted February 7, 2009 Author Report Share Posted February 7, 2009 the ticket clip has dented the leather??? and we have a winner...... =D> =D> =D> yup, that's the one... i've noticed this on shoes in my shop before and thought it would just disappear, obviously not in some cases. i have to admit that on patent i double the ticket over and have paper either side of the clip is this something that you can claim full purchase price compensation for?? do you offer the customer £20.00 and hope she goes away?? do you tell her to go to trading standards and do the same yourself to really see if you are truly screwed?? how would YOU deal with it?? Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted February 7, 2009 Report Share Posted February 7, 2009 Warm the area gently under your heat lamp and massage the damaged area. If this fails, warm the area again and compress the area between two flat rigid pieces of material with mole grips that will iron out the problem. Link to comment Share on other sites More sharing options...
Happy Dude Posted February 7, 2009 Author Report Share Posted February 7, 2009 Warm the area gently under your heat lamp and massage the damaged area. If this fails, warm the area again and compress the area between two flat rigid pieces of material with mole grips that will iron out the problem. sounds like a plan, i'll let her know, mind you, i don't know what kind of customer service the person has had from the relief manager..... if this fails i'm wondering what recourse there is for the customer and the shop.... Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted February 7, 2009 Report Share Posted February 7, 2009 TBH if the marks can not be repaired, I feel the customer is entitled to a new pair of shoes. Link to comment Share on other sites More sharing options...
windycity Posted February 7, 2009 Report Share Posted February 7, 2009 bummer don't think you can win. here let the insurance guy handle itor offer to buy her a nice key ring from mulberrys, but send it to her direct as she seems to like nice things. explain to her out that the dent from the dotted side of the clip will disapear with time and these key rings are great gifts. tell her if she's not happy with the key ring bring it back and pay her £300. keep her shoes and hope we have no more shitty snow weather weeks. farty Link to comment Share on other sites More sharing options...
Happy Dude Posted February 7, 2009 Author Report Share Posted February 7, 2009 bummerdon't think you can win. here let the insurance guy handle itor offer to buy her a nice key ring from mulberrys, but send it to her direct as she seems to like nice things. explain to her out that the dent from the dotted side of the clip will disapear with time and these key rings are great gifts. tell her if she's not happy with the key ring bring it back and pay her £300. keep her shoes and hope we have no more shitty snow weather weeks. farty nice one... i'll pass on your wisdom mate.... =D> Link to comment Share on other sites More sharing options...
k4mrc Posted February 8, 2009 Report Share Posted February 8, 2009 how is best to 'fix' the ticket to the shoes then? if they are in for repair surely the customer has to accept some way of attaching a receipt so her 'lovely shoes' are being looked after? Link to comment Share on other sites More sharing options...
Auto Key Wizard Posted February 8, 2009 Report Share Posted February 8, 2009 Unfortunately ticket/docket clip ain't what they used to be. Early ones had only one side with two protrusions, now both sides have protrusions. I'll get an image uploaded Link to comment Share on other sites More sharing options...
Fast Fix Elgin Posted February 8, 2009 Report Share Posted February 8, 2009 I had the same problem years ago so stopped useing clips and now place the ticket inside the shoe/boot with tape....Anyone had a customer who has blamed you for stretching there shoes while being on the appropriate last? Link to comment Share on other sites More sharing options...
Happy Dude Posted February 8, 2009 Author Report Share Posted February 8, 2009 I had the same problem years ago so stopped useing clips and now place the ticket inside the shoe/boot with tape....Anyone had a customer who has blamed you for stretching there shoes while being on the appropriate last? i've had that old chestnut, also had an old buffer come in with pair of toe-tectors someone had given him for free which were rubbing his toes and couldn't understand why we couldn't stretch them. the guy who was working with me at the time tapped the toes together so the old guy could hear how hard they were with the metal telling him that they were reinforced with steel a couple of days later he came in shouting at me that my employee had ruined his steel toe capped boot, he had bashed them in when he tapped them together and now they were hurting his toes and wanted me to buy him a new pair.... =D> auld chancer... Link to comment Share on other sites More sharing options...
alxfer Posted February 8, 2009 Report Share Posted February 8, 2009 The previous owner of the business I now have used to staple the tickets to the inside heel cushion. Not bad if they are a well worn cushion, but on a newish pair it was noticeable. We use the clips, but if a patent comes in I stretch open a clip so it doesn't press so tightly on the leather and I write on the back of the ticket, a description of the shoe, in case the ticket comes off. Link to comment Share on other sites More sharing options...
Lee Posted February 9, 2009 Report Share Posted February 9, 2009 First off all I agree with Planets suggestion of warming & massaging. Leather responds quite well to this. Secondly as a preventative measure, the only reason this would have happened is if the ticket clip was two tight! The few times I have topped up my clips I have always levered them open a little with a screw driver. ALWAYS make sure the dimples are on the lining side & this rare problem shouldn’t happen. I would think you are less likely to do damage with a clip than with tape, as this (I would have thought) is more likely to take the surface it is stuck to off, than clips leaving dimples in the upper. Lever them open a mm or 2 & you won’t have a problem. Lee Link to comment Share on other sites More sharing options...
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