Durban Posted November 20, 2008 Report Share Posted November 20, 2008 How long do you keep shoes that people have forgotten to pick up???? Quote Link to comment Share on other sites More sharing options...
Lee Posted November 20, 2008 Report Share Posted November 20, 2008 6 months on the shelve, 20 years in the loft! Lee Quote Link to comment Share on other sites More sharing options...
Lee Posted November 20, 2008 Report Share Posted November 20, 2008 then donate them to shoe recycling (dispose of by charitable means) Lee Quote Link to comment Share on other sites More sharing options...
toofatbyfar Posted November 20, 2008 Report Share Posted November 20, 2008 six to 8 months on shelf, then in loft for maybe a year, then oxfam or bin Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted November 20, 2008 Report Share Posted November 20, 2008 I'm still wearing a good pair that got left on the shelf 18 years ago, Russell & Bromley,the bloke must have died cos these were very expencive. Still in good condition though not worn a lot. Many times after going through the old repairs after a clear out, I have thought to myself "Jesus did I realy do those, you rough b.st.rd" Surprising how 2 years of dust and discolouration turns a decent shoe into a bin job. Quote Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted November 21, 2008 Report Share Posted November 21, 2008 Many times after going through the old repairs after a clear out, I have thought to myself "Jesus did I realy do those, you rough b.st.rd" Surprising how 2 years of dust and discolouration turns a decent shoe into a bin job. Mine still look good Quote Link to comment Share on other sites More sharing options...
Hugh-Candoit (ENG) Posted November 21, 2008 Report Share Posted November 21, 2008 Ah but you have a Cleaning lady Quote Link to comment Share on other sites More sharing options...
toofatbyfar Posted November 21, 2008 Report Share Posted November 21, 2008 my repair still looks good, but they are sometimes a bit squashed and dusty, wish i had taken payment up front for everything from day one , .. when i worked in germany, payment was always made up front, wish i would have started doing this 16 years ago when i first opened my own shop,, does anyone on here always take payment for shoe repairs up front? we do now with certain dodgy looking individuals, or at least a deposit, especially on leather soles etc. Quote Link to comment Share on other sites More sharing options...
Michael Posted November 22, 2008 Report Share Posted November 22, 2008 Everything paid up front for me for the last 2 years. I got a few funny "why!"'s at first but now no questioning. Just got really fed up after I sorted out upstairs and counted 10 black bags full of shoes plus other odds and ends Quote Link to comment Share on other sites More sharing options...
Iain Posted November 22, 2008 Report Share Posted November 22, 2008 Anything paid for we keep at least a couple of years. The ones which aren't are 6 months at the shop then maybe a further 6 months in my shed. After that, donated to Help the Aged. We charge up front on Saturdays only. This is to help us prioritise the work. It has proven to be very effective as those who pay up front nearly always return the same day. It's not a strict requirement, if they prefer to pay later that's still ok. Our Saturday takings have increased massively since we started asking for payment up front. We also ask for payment up front for any single shoe repairs as that's what seems to be left over at the end of the year when I do my accounts. A deposit is required on any signs or engraving involving our own materials - usually enough to cover the cost of the material. We have sign which informs our customers that shoes will be kept for 4 months before being disposed of. We do keep them longer but it's there for a bit of legal protection. We also keep a record of when we change ticket colour and the number range so that we can quickly identify when a repair was left. All to often a customer swears they only left them a couple of weeks ago, only for them to learn they've been at the shop for over a year. Iain Quote Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted November 23, 2008 Report Share Posted November 23, 2008 my repair still looks good, but they are sometimes a bit squashed and dusty, wish i had taken payment up front for everything from day one , .. when i worked in germany, payment was always made up front, wish i would have started doing this 16 years ago when i first opened my own shop,, does anyone on here always take payment for shoe repairs up front? we do now with certain dodgy looking individuals, or at least a deposit, especially on leather soles etc. Its always a difficult one that Paul. We take payment up front if the repair is expensive and the customer seems a bit doubtful. But taking payment up front for all is a bit of a no no for me, because I think folks are moer likely to bring in repairs in the knowledge they can pay when they collect on...maybe payday. If you take payment up front it also gives your competitor a slight edge,. because in the main, customers frown at payment in advance. And and the end of the day we don't have a large amount left..... Anyway, I'm going to try me new clothes on....I've gone for the country look lol Quote Link to comment Share on other sites More sharing options...
toofatbyfar Posted November 23, 2008 Report Share Posted November 23, 2008 shooting jacket and deer stalker hat lol Quote Link to comment Share on other sites More sharing options...
ironplanet uk900 Posted November 23, 2008 Report Share Posted November 23, 2008 lol...almost, no hat though Quote Link to comment Share on other sites More sharing options...
kobblers Posted November 23, 2008 Report Share Posted November 23, 2008 which scarecrow did ya mug? Quote Link to comment Share on other sites More sharing options...
discodave Posted July 29, 2009 Report Share Posted July 29, 2009 im sure the law says you have to keep a pair of shoes for 2 years regardless of you putting a sign up or not, making people pay up front is the only way your customer is insured, if they refuse and then your shop burns down you do not have to pay them out . like other people have mentioned its difficult to tell if you lose customers doing this, but if you use this angle 99% of people will understand plus they will always come back to collect and you dont have to look thru loads of bags 6 months later if the tickets been knocked off or something, as long as you explain it properly surely the customer will appreciate you being more knowledgable than your competitor.(then again we are talking about customers here ) Quote Link to comment Share on other sites More sharing options...
Durban Posted August 12, 2009 Author Report Share Posted August 12, 2009 The law stats just 3 month, its recomended that you keep them for 6 month then despose of them as you feel fit. Quote Link to comment Share on other sites More sharing options...
discodave Posted August 17, 2009 Report Share Posted August 17, 2009 durban where can i read this? Quote Link to comment Share on other sites More sharing options...
Mick Friend Posted August 17, 2009 Report Share Posted August 17, 2009 do you not take street number and postcode? maybe a phone number - we used to for lock repairs. then a letter delivered by hand giving them 14 days then scrap bin or sold to cover the repair. but with locks we could write the ticket number on them I suppose shoes may be a bit difficult. Quote Link to comment Share on other sites More sharing options...
Perplexus Posted August 21, 2009 Report Share Posted August 21, 2009 I offer a modest discount for payment in advance, but only on expensive repairs; the discount is allowed for in my pricing. If the customer doesn't turn up to collect, at least the repair's paid for! I also take a name and phone number or address on every repair. Not only does this give me the chance to contact customers whose shoes are gathering dust, it is also useful to identify bagged-up shoes when the customer has lost their ticket. Quote Link to comment Share on other sites More sharing options...
Michael Posted August 21, 2009 Report Share Posted August 21, 2009 Are there not complications with the data protection act when you take customers personal details? Quote Link to comment Share on other sites More sharing options...
Mick Friend Posted August 21, 2009 Report Share Posted August 21, 2009 why woulod there be, what if you were going to call and try the key you cut? Data protection gets my goat its very limited on what is actually against the act certainly cutomers details is not against the act, as long as you dont abuse it Quote Link to comment Share on other sites More sharing options...
Perplexus Posted August 21, 2009 Report Share Posted August 21, 2009 I don't store the phone numbers or addresses on a computer, so the issue of data protection doesn't arise. Besides which, telephone numbers are available from directories, and addresses are available on the electoral roll, both of which are public documents. I have never had a customer refuse to tell me their name! Quote Link to comment Share on other sites More sharing options...
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