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Shoe Repairer Forum

September 2008 - not worth repairing?


Do you advice your customers if there shoes may not worth repairing ?  

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Example.

 

Ladies Budget shoes, requiring a sole & heel (roughly the same cost as shoes to do) but you notice the upper is synthetic & looks like its going to split imminently.

 

Do you advice your customers if the shoes may not worth repairing ?

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It would be BAD advice to advice your customers to replace a good quality lock, for one of your cheap ones........

 

Same as it would be unprofessional to pull the wool over your customers eyes, for a fast buck.

 

Treat them with respect & they will return, along with the rest of the family.

 

Lee

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It would be BAD advice to advice your customers to replace a good quality lock, for one of your cheap ones........

 

sorry but they're as good as a yale cylinder..

 

Same as it would be unprofessional to pull the wool over your customers eyes,

 

Load of Bo**ocks, You are not pulling the wool over anyones eyes if you give them a no obligation Quote. Like I said before, its not your choice, its the customers ](*,) ](*,) ](*,)

 

 

for a fast buck.

 

So since when as doing a quality repair been seen as earning a fast buck :twisted: :twisted:

 

Doing a pair of stilletos is earning a fast buck...is it not :D

 

A fast buck to me is a bodge job, just to put money in the till :evil: :evil: :evil:

 

Treat them with respect & they will return, along with the rest of the family.

 

 

 

exactly, give them a quote, and let them make there own mind up. We are talking about work that repairers just don't or can't do anyway, so they use a get out of jail card, "Sorry Love they ain't worth repairing" then they can get on with the cream work.

You wouldn't refuse easy work, because you thought it wasn't worth it....but I suppose you'll say you would :roll:

 

Last week the guy in the market did a sole and heel job on a pair of ladies boots, the lady asked him to secure both heels.

On collection the Guy told her, I managed to sole and heel them for you, but the shanks are broken on both, and I can't repair them. She refused to pay for the repair (fair play to her).

She brought them in to me, I've put two new shanks in. The point being, the boots probably weren't "worth" repairing to us, but they were to her. So who are you to tell her any different.

 

O yeah, and the poll wouldn't prove Jack ---- because it isn't worded in the context of what we have been on about over the last week or so...Its worded to give the postee's maximum advantage, to try and prove a point in which he is wrong about 8)

 

Did you yourself not put a poster in your window "SHOES WORTH WEARING ARE WORTH REPAIRING" Think about what that is saying

 

If the whole Forum votes "Yes" thats cool. It means I'm the only one whos right out of 800+ members \:D/

 

 

 

 

Hit me back...........

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As some of the tickets say, 'worth wearing worth repairing'. What if that upper was about to split cus of the foot shape, and its the only ones she can wear that are comfy, you may insult the customer if you say they are not worth repairing. I have a twenty year old 4x4thats worth about £300, it cost me £475 to get it through the mot, but I did not mind because I love it. I would have been upset if the garage told me it was a pile of s h i t. and not worth doing [-X

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quite right xminit i have a simaler problem i have a watch that i have been told its not worth repaing but to me it is simply becouse it was the better halfs fathers and it came to her when he passed away and she wanted to get it working ,have been to agents for the make of watch and independent watch repairers and they all say the same but to her it is 1 jeweller actully said they had sent it back to the manufacturer and they also said no but i am still trying

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  • 2 weeks later...

May be worth posting the details on here as there are many Watch Bods lurking about.

Although no specific catagory try "Misc" or "Wanted". Lee aint bad.

 

Post make & model if poss, age if poss and what were symptoms, eg; "wound up tight but wont go etc"

Failing all attempts try contacting the Watch & Clock national training centre to see if its something that they can use for training, maybe it will be done at a very reduced charge(just guessing).

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  • 2 weeks later...
nice to see that 60% of the UK's repairers still offer honesty & integrity in this day & age.

 

Lee

 

WE also offer honesty & integrity, But we can repair any shoes regardless of the cost, then its up to the customer if its worth it, most of the 60% use the "They're not worth repairing" card because they're not up to the job or they can't be bothered.

Your not doing the customer a saintly service, your just refusing work you don't fancy, when the customer obviously wanted a quote to repair them, not your opinion weather it is worth it. :|

 

Even if the customer asked me "Do you think its worth it" I would say " the repair it gaurented, If you like the shoes and they are comfortable, then YES I would say it was worth it"

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61% have built a trusting relationship with their customers & offer a different angle to the game that the minority don't. :roll:

 

Lee

 

YAWN Nothing what so ever to do with trust, Just weather you want the work or not. My customers have been coming back to me for 22 yrs, even from my old shop which I don't own anymore, and haven't for the last 12 yrs. But they still bypass the guy I sold it too, Can't think what I'm doing wrong :-k :-k :-k :-k :-k :-k :-k :-k :-k :-k :-k :-k :-k Enlighten me O wise one LOL

 

carry on

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