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Independent Key Survey - are you 4.6% or above?


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Following this quote in the topic

Timpson Limited - A Reply

 

Every year we survey whether they worked first time in our own shops, independents and locksmiths. Every year for the last 9 years Timpson have been ahead of independents and locksmiths (by 4.6% and the locksmiths by 11.2% in 2006 for example).

 

Well this information set me thinking, if Timpson achieve 100% first time success rate this is suggesting the average independent gets 4.6% of keys they cut back for a second attempt out of every hundred!

 

So I begun a survey of my own key cutting and have finally had one back today, but does it count?

 

I have cut 146 keys since I started my survey and finally had a Ford tex code back today, the key worked but for some reason the programming had failed so I re-programmed it and it worked fine.

 

Also in this batch of 146 keys included a broken car key (Land Rover) & BEST OF ALL 3 keys on a ring that a local competitor had apparently had 7 attempts to cut, and eventually gave the customer 3 on a ring of various depths to try. NONE worked, mine worked 1st time!

 

So the conclusion to this is I guess I am ABOVE the only national yearly key cutting survey! THANKFULLY! :smt033

 

Lee

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Sorry 3D group but you are not allowd under the rules of this to make unsubstantiated remarks about a company or individual.

 

I would also suggest that the 9 out of the 10 keys you had back were faulty due to a a manufacturing fault as you stated the the weld had failed, (your own words).

Please be carefull when using a name.

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Sorry also to Tel, your post has also been removed as it appears a few last night

 

In accordance with our deformation policy this material was found to be defamatory. under s.1(2) of the Defamation Act 1996 and has been removed. The Defamation Act can be read at http://www.opsi.gov.uk/acts/acts1996/96031--a.htm#1

 

Please contact admin@shoerepairer.info if you have any concerns about this statement.

 

This topic was never about "OTHERS" it was a statement about my own key cutting, to encourage honest views of YOUR OWN key success rates.

 

Lee

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I've not had problems with them, some machine adjustments needed?

 

I've been really pleased with my key business this year.

Which is why I surveyed my cutting after reading the J.Timpson quote.

 

Sometimes your not as good as you think you are, it prompted me to check my own work. I still haven't had a key back other than the tex-code Ford (Yesturday) so I'm quite pleased with this result.

 

I am also looking at reorganising space to move my key boards to a more prominent position to stop the "Do you cut keys" question.

 

Lee

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we've been getting an awful lot of wag 1s back recently, though our supplier assures us no-one else has complained :?

 

Rick, if your having problems I would take a look at your machine. It may be the slightest of adjustments needed.

Or try cutting them off the flute, this often works if you have a problem key. :wink:

Just for the record, we havn't had any problems with them, We have ours from Davenport Burgess.

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I've not had problems with them, some machine adjustments needed?

 

I've been really pleased with my key business this year.

Which is why I surveyed my cutting after reading the J.Timpson quote.

 

Sometimes your not as good as you think you are, it prompted me to check my own work. I still haven't had a key back other than the tex-code Ford (Yesturday) so I'm quite pleased with this result.

 

I am also looking at reorganising space to move my key boards to a more prominent position to stop the "Do you cut keys" question.

 

Lee

Lee our shop is wide but not very deep so we have the good fortune of being able to have 2 full key boards in front of you as soon as you walk in the door and we still get "do you cut keys" :roll:

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So Phill, Do you cut them then? :lol:

 

I know what you mean, my key boards are in a corner, I have 19 of the davenports boards, but could now do with a few more. and gradually over the years my bench has been filled with machines (long gone are the days of a mortice & cylinder machine doing all) I am thinking of re-doing my workshop to get a "nice" dedicated area for keys.

Another day has passed & I still haven't had a key back.

 

Lee

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65_DSC00072_2.jpg

When we opened we decided to make up our own key boards.We have two of these as soon as you walk through the door.

Key machines from left to right,

Silca Bravo

Silca lancer plus

mul-t-lock compact

Chubb M3 Biaxial

Hurrican laser

tibbe/abloy

tubular key machine(cant remember the name)

 

Doesn't leave a great deal of room for me cup of tea :)

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I was having trouble recently especially with keys I am cutting for a housing association I serve.

I cut a copy of my door cylinder key 1A, cut a L63GE for a euro lock have have spare and just bought a Chubb lock to copy UNL727.

Would you believe that I can get the first 2 to work Ok but not the chubb?

If I alter the cut to get the chubb working beautifully, my 1A doesn't work!

I have got the machine set up as best I can, but am looking to get a new machine in the New Year.

And don't even get me started with the Ruko keys I have had back. The latest is the Wagner problem which is in another post here.

Hats off to those of you getting it right first time every time.

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