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i'd be interested to know how other folk deal with complaints regarding pu tops that have worn to quick or been pulled off by the wearer.

for instance, i had a lady today who complained that her 5/16 rubber toppiece on her stiletto had come off after two weeks of wear, i went on to explain to her the enormous pressure and weight that they are subjected to and that i did actually recommend her to have a steel toppiece at the time of repair.

the result (even though i offered to meet her halfway on the new repair)?

she stormed off saying that was unsatisfactory and she wouldn't be calling again.

did i do the right thing in your opinion(s)?

 

cheers folks.

regards, rick.

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IMHO you did all you could do.

I tend to point out that the surface area they are walking on is actually smaller than their little fingernail and if they were to drag their nail over tarmac for 14 days it wouldn't be in the best of shape either.. I also use the tactic of pointing out that this type of shoe is a fashion item aimed at short trips to parties etc and is not suited to everyday wear.

 

Just have to face it that you will not please every customer... there are some who simply won't accept common sence... my attitude to that is.. You're best to let them go. Afterall do you really need the aggrivation that goes with customers like that?

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thanks fer the replies fellas, it's helped my perspective on this particular issue.

the analogy about the fingernail is a cracker andy, i'll use that one in the future. 've used the fashion item line before, i usually get a look of derision hahaha.

 

when i first started training as a shoe repairer i remember the firm i worked for at the time (automagic) having a poster that stated * due to their very nature we do not guarantee repairs to high heeled shoes*

 

wonder if i could get away with that one???? :lol:

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  • 2 months later...

heres a interesting fact, i heard many years ago,i always explain to customers, if they way over 6 stone,there is actually a qurter of a ton of pressure per suare mm as the heel hits the floor, this always makes them think, then i advise metal if they feel pu is not going to last, and if all else fails, i ask them to put there stilletto back on, and stand on 1 foot then put the other shoe on top of the foot on the ground, and apply pressure, this will soon make them realise how much pressure is on , that pu top, and have never had a customer argue the point after all that, it just brings the point in to context.................... so its metal madam.............lol lol try it and see what reaction you get, and also remember, it can depend on the time of the month the way , youre lady customer reacts........if you can understand a women youre the best repairer in the world.(no offence female forum readers lol) :shock:

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