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Birches

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most of it wrong ? as per usual 3 times that new rep has been to my shop 3 times hes got not left with an order sad to say I told him not to call again ( sorry but he hasn't got a clue nice enough bloke not a shoe repair person why they never sent him around with phill ? ) anyway good riddance colledges offer a much better service

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1 hour ago, k4mrc said:

sorry, but I have had great service from them and to be honest if they closed tomorrow it would be a very DARK day for this trade.

same here. i hear complaints but i have only had good service from them and couldn't be happier.5  five stars feedback if you asked me

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40 minutes ago, grahamparker said:

Have you never received a delivery with items missing but invoiced for them ?.

i have but  i remember never feeling unhappy with their attitude once i pointed out a mistake and they always have rectified it in a way i demanded it to be..(happened with wrong engraving plates being sent from engraving department)

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It was one of the main reasons i stopped using them as it wasn't isolated incidents it happened quite a lot.

If you work on your own it's fine but at the time we had 3 shops with different employees opening and putting stock away then when receiving the invoice it would come to light that there where items invoiced for that had not arrived or there special move, supply an inferior product but charge the premium price of the original goods ordered.

Never happened to me while using Healey's or Colledges or SKS or Aldridges so that is my experiance and the reason i will never use them again.

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actualy I know 1st hand how much chris Wilson does  for our trade ( cutting edge  magazine wouldn't exisist but for   his  " birches " revenue  however the service  ive had & I  can only speak from personal experience is shite  lately hence  me telling his rep not to bother coming back I still & always will do  business with them  but not as much

 

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the service I get from birch is not to bad

the one thing that does bug me is I send payment within a month but if you are waiting for  a credit note it takes them up to four months

lawrence

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Just now, algsoul said:

the service I get from birch is not to bad

the one thing that does bug me is I send payment within a month but if you are waiting for  a credit note it takes them up to four months

lawrence

Recently received invoice before goods arrived, credit notes take ages.

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