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This is a letter to one of my customers about the Hydrolysis that occurred with the moulded units on his shoes, 
just to give you something to talk about with your customer's 
hope it helps in some way.,
 
 
 
Dear Sir,
Thank you for your email and pictures very helpful, unfortunately your older boots  have Hydrolysis
 
 
 
The molecules in the polyurethane midsole of your footwear has broken down due to a reaction known as Hydrolysis. This can sometimes occur in polyurethane products, usually many years after manufacture. It may be accelerated through lack of use, or by being stored in a humid unventilated area. Hydrolysis is a natural process and not a manufacturing flaw
All boot/shoe makers can experience problems with rubber based sole units, it is not isolated to your Dubarry boots. 
 
You could try www.pickupmyrepair.com  who may be able to build up a sole for you.
 
We are sorry we cannot repair on this occasion however, as a gesture of good will we would be able to offer you 20% off a non sale pair of boots which would be valid until 6 months from the date of this email.

 

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