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Yea, me, I've broken the bezel on a fake Chanel watch. ( got the customer to clearly state it was a fake, before taking it on, about the only thing I've done right in this situation.)

     Now while I believe legally I can just say tough, I've broken it so I'm liable. I'm thinking, it's just not a viable repair, so valuing the watch as an unbranded ( or a sekonda) ceramic watch puts it at a value of about £50. Any thoughts anyone?

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I definitely broke it, but the materials are also substandard.

Saying it's a counterfeit of no real value, might be inflammatory, but it's factual and direct and would be a good start ( for me) in the upcoming negotiations .

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If they start having a go, take the watch bits to a bona fide jewellers as for a written statement also a true valuation of the watch which you can use to back you up in any legal claim upon you

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Customer sorted. Explained the situation, settled on £40. She says she feels bad about taking it, but she has got more jobs for me. Told her you live and learn, not to worry about it, these things can happen. I'm sure to make back that money from her. ( recently she had spent £35 on several watch batteries).

Good to deal with the situation and not lose the customer.

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I think you handled it well she'll know she got a good price at £40 for a fake & by this time next week you'd have forgotten all about it as it didn't break the bank. reputation intact.

I always say you don't know how good a supplier is until something goes wrong.

Lee

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