completelocks Posted July 26, 2018 Report Share Posted July 26, 2018 His guys. Totally disgusted with Glenavy and their lack of response to my complaint email. Who do you recommend as an alternative? Ta Quote Link to comment Share on other sites More sharing options...
Gray Posted July 26, 2018 Report Share Posted July 26, 2018 Trendsetting Awards Transworld Trophies Goodwill Trophy Co For medals Crystech Quote Link to comment Share on other sites More sharing options...
grahamparker Posted July 26, 2018 Report Share Posted July 26, 2018 Trend and Swatkins for me. Quote Link to comment Share on other sites More sharing options...
Gray Posted July 26, 2018 Report Share Posted July 26, 2018 Yes and Swatkins. They have just made an odd sized silver plinth band for me to a customers spec. Cracking job. completelocks 1 Quote Link to comment Share on other sites More sharing options...
CotswoldEngraver Posted July 27, 2018 Report Share Posted July 27, 2018 Trend, Swatkins and Trophy distributors all the way for us. Quote Link to comment Share on other sites More sharing options...
Trendsetting Awards Posted August 13, 2018 Report Share Posted August 13, 2018 Hi Everyone, Thank you all for the recommendations! If there is anything we can do please don't hesitate to contact us. Many Thanks, Trendsetting Awards Dickie and grahamparker 1 1 Quote Link to comment Share on other sites More sharing options...
Forest Cobbler Posted August 15, 2018 Report Share Posted August 15, 2018 Trend, Swatkins and Cebrian all offer excellent customer service. We do use Glenway quite a lot too, because they have trophies that our customers want to buy. Yes their customer service attitude does occasionally leave a bit to be desired, especially in response to an email. Phoning them has a better effect. But we've not had any major issues, certainly nothing I would stop using them for. What our customers want has to take precedence over anything else. Quote Link to comment Share on other sites More sharing options...
completelocks Posted August 15, 2018 Author Report Share Posted August 15, 2018 And when bad service from said company loses said customers? I emailed the MD (Tim) and got this reply: "I’m out the country at the moment. I will make sure someone who like me cares about customer service , gets back within 30 minutes Apologies if I was in the office it would have been sorted by me personally Regards" I responded saying they would get in touch quick when they wanted money. I got an email 30 mins later saying they were looking into it and would get back to me. The next contact I had was the bill. I forwarded it to Tim with "I was saying?...." on the 1st August. Nothing back yet. I have lost a big customer due to this. kobblers 1 Quote Link to comment Share on other sites More sharing options...
Forest Cobbler Posted August 15, 2018 Report Share Posted August 15, 2018 As yet we have not lost any customers, big or otherwise, due to Glenway or any other supplier. Maybe that's just our good luck. But I do think that, when it's an important problem like this, it's better to phone rather than email. kobblers 1 Quote Link to comment Share on other sites More sharing options...
Gray Posted August 15, 2018 Report Share Posted August 15, 2018 Some time ago I had a moan about the fact Glenway put 100 trophy plates in a box and charged £7.99 carriage when they could have gone in a jiffy bag. Tim picked it up on it and thought it was ridiculous. Just ordered 100 more. Guess what? kobblers, grahamparker and completelocks 3 Quote Link to comment Share on other sites More sharing options...
completelocks Posted August 15, 2018 Author Report Share Posted August 15, 2018 14 minutes ago, Forest Cobbler said: As yet we have not lost any customers, big or otherwise, due to Glenway or any other supplier. Maybe that's just our good luck. But I do think that, when it's an important problem like this, it's better to phone rather than email. Several phone calls. First on the morning the first order arrived with missing items and no engraving plates. The second call the day after, when the same wrong engraving plates arrived (that was on the morning of the school assembly) the third call when it arrived with the very same wrong plates. I was told someone would get back to me and sort it out. This happend the next 3 days. Rang, "we'll get back to you" and nothing. Much better to phone? Tell them that !! kobblers 1 Quote Link to comment Share on other sites More sharing options...
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