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On 6/15/2018 at 10:40 PM, Simes said:

Already ordered.  Not the customers fault I don’t have it and going to the extra effort is going to be worth more to my reputation than an extra couple of quid in the till.

That’s my view anyway :-)

I like your reasoning, I am going to drastically reduce the premium I charge for ordering keys in, not quite prepared to not charge extra. I think I'm the only one locally that will special order keys in for customers.

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7 minutes ago, cowers lane 583 said:

I like your reasoning, I am going to drastically reduce the premium I charge for ordering keys in, not quite prepared to not charge extra. I think I'm the only one locally that will special order keys in for customers.

Been doing the same for over 30 years and we do not charge extra even if sometimes we only break even.

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