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watch batteries and conning customers


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#1 soles'n'eels

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Posted 06 January 2018 - 03:05 PM

in the past few months ive had about 6 customers trying to con me all watch related last one was yesterday, said his wife picked up a watch and we gave her the wrong watch we give out shoe repair ticketsfor watches a different colour to our shoe repair ones, good job we have cctv cos i checked it and and proof he did bring the watch in. Does anyone else have problems like this its a real pain in the arse time consuming too. Scratched my watch cracked my glass winder has fell out finger fell off ive heard them all we check all watches coming in and out too :smt076


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#2 grahamparker

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Posted 06 January 2018 - 04:35 PM

Never have any issues like that at all.

 

Only ever check my CCTV when a customer asks if they left there card with us and that's easy enough to do.


"You're damned if you do and you're damned if you don't" - Bart Simpson

#3 HarryHeffernan

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Posted 06 January 2018 - 04:58 PM

Never really had many issues. I always check over the watch in front of the customer. Sometimes you can get extra work out of them if you find the stem and crow is broken etc
Saying that there’s always gonna be someone wanting something for nothing.
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#4 cowers lane 583

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Posted 06 January 2018 - 05:51 PM

Maybe you need to give out a more specific watch repair receipt.
I only multi-task at work, don't tell my wife.

#5 kirkybob

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Posted 08 January 2018 - 02:19 PM

we have been getting a few latley that where the watch has been damaged inside by some ham fisted attempted battery change.Usually the battery retainer is butchered. so far no one has said we did it


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#6 SteelCityShoes

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Posted 08 January 2018 - 04:33 PM

Check for damage when it comes in, make the customer aware and write it on the tickets.

Ask if they have had the battery changed before, if you open it and it is damaged inside and you can’t fix it, take a picture and wait for them to return.

Don’t give out anything without a ticket, and get their half back in exchange for the watch.

#7 Flash

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Posted 08 January 2018 - 05:47 PM

Check for damage when it comes in, make the customer aware and write it on the tickets.

Ask if they have had the battery changed before, if you open it and it is damaged inside and you can’t fix it, take a picture and wait for them to return.

Don’t give out anything without a ticket, and get their half back in exchange for the watch.

"and get their half back in exchange for the watch"
And that opens up another hornet's nest.

#8 HarryHeffernan

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Posted 08 January 2018 - 06:57 PM

I always ask when they last had the battery changed. If it wasn’t so long ago I raise awareness that it may not be the battery that’s at fault. For such a simple process the smallest things can open the door for so many problems.

#9 SteelCityShoes

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Posted 08 January 2018 - 07:23 PM

"and get their half back in exchange for the watch"
And that opens up another hornet's nest.

If you don’t have a ticket, you aren’t guaranteed to get anything, just like any other service. Most of you have printed on the ticket “this ticket must be given up for repairs”

Although, most of us remember customers or are happy to look through. Just make a point of telling them that they need the ticket to collect the watch, for those extra few seconds it’s better than getting stung for an expensive watch

#10 Mick Friend

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Posted 08 January 2018 - 07:27 PM

would it work to have a cheap camera and take a mugshot with watch and the ticket?


Oh Hell what do I get her indoors for Christmas


#11 Flash

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Posted 08 January 2018 - 08:10 PM

Nothing will ever stop that customer that says, "no you didn't tell me, no you didn't show me, no you didn't give me a receipt"
etc etc. we've all had them at sometime. Ninety nine percent are reasonable customers, one percent are a pain in the bum.
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#12 cowers lane 583

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Posted 09 January 2018 - 07:21 AM

Something I do to help customer retain and return tickets, is a big stamp saying
"I WANT THIS BACK", and putting tickets in a clear bag for them.Attached File  IMG_20180109_071411.jpg   166.29KB   0 downloads
I only multi-task at work, don't tell my wife.

#13 HarryHeffernan

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Posted 09 January 2018 - 09:09 AM

Nothing will ever stop that customer that says, "no you didn't tell me, no you didn't show me, no you didn't give me a receipt"
etc etc. we've all had them at sometime. Ninety nine percent are reasonable customers, one percent are a pain in the bum.


The amount of times I’ve had them arguing that I didn’t give them a ticket then I tell them to have a quick look then magically they find it. It’s beyond annoying. We have a lost ticket book too. We get them to describe the item they brought in and we take their name and number. If it matches up to the ticket and most of the time we do remember them we get them to fill out the book. We right their details in like what the work was being done etc. That way if someone weeks/months later comes in with the ticket and we can’t find the item we check the book it I see if it’s already been picked up. Just another way to cover yourself before the primark shoes that were left and lost become Gucci shoes!
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#14 Flash

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Posted 09 January 2018 - 05:50 PM

The amount of times I’ve had them arguing that I didn’t give them a ticket then I tell them to have a quick look then magically they find it. It’s beyond annoying. We have a lost ticket book too. We get them to describe the item they brought in and we take their name and number. If it matches up to the ticket and most of the time we do remember them we get them to fill out the book. We right their details in like what the work was being done etc. That way if someone weeks/months later comes in with the ticket and we can’t find the item we check the book it I see if it’s already been picked up. Just another way to cover yourself before the primark shoes that were left and lost become Gucci shoes!

We go through a similar routine,but it only reduces the problem, never resolves it. Last summer I had customer bring a receipt
he found in the top pocket of shirt he had hanging in his wardrobe. We spent a considerable time tracing the repair to find he had collected them without the receipt FIVE YEARS ago, without a good system this would not have been possible.How the receipt had remained in the pocket of an unwashed shirt for five years is beyond me.

#15 Count Muppet

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Posted 09 January 2018 - 05:55 PM

We date the tickets and anything over a year doesn’t get worried about.
We don’t bother with the lost ticket book, nobody ever brings their ticket. We’d be filling it out all day.
Luckily most people are honest but the ones that aren’t soon get told to F off.




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