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Customer key problems - funny, funny, funny twits


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#1 B.C

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Posted 27 December 2017 - 03:45 PM

Today at 9-00am I had a customer complaint - stating that a key they had cut one year ago (roughly) had given them problems on and off for the whole year?

Sometimes it worked sometimes not and that when they put the original key in the lock worked every time?

And today they were completely locked out of the shop!

This is a shop owner in my town and obviously they are so right all the time because they is cleverer than normal customers, (according to them)

So luckily being quiet and the fact i had only called in for bookwork I trotted to the shop - she was right! the key she gave me did not work? So perhaps something was wrong - I tried it found there was no chance of it working asked them what the other key on the ring was for, they said the other lock and they also had big problems occasionally with it too?

These were two asec keys and I had cut them both! even my shop name is on the blanks so I really had nowhere to go but to sort out.

 

I tried the second key into the first lock and hey, it worked so much so they asked what had I done? had I tampered with it? No i said you have to put the right key into the right lock to get it to work? They apologised for the whole year as they had slated me as a BAD key cutter every time they had had the problem..

funny, funny, funny twits even the clever ones..


  • cowers lane 583 and SteelCityShoes like this

#2 grahamparker

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Posted 27 December 2017 - 04:17 PM

https://www.sks.co.u...y-caps/standard

 

We have 5 different boxes of these on the counter to avoid this type of problem.

 

These and Kevron key tags just sell themselves.


"You're damned if you do and you're damned if you don't" - Bart Simpson

#3 k4mrc

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Posted 27 December 2017 - 04:56 PM

https://www.sks.co.u...y-caps/standard

 

We have 5 different boxes of these on the counter to avoid this type of problem.

 

These and Kevron key tags just sell themselves.

 

Believe it or not, so do we..   some customer's won't pay the extra

makes them look stupid when this happens.



#4 Count Muppet

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Posted 27 December 2017 - 05:09 PM

Hope you charged them for your time and the lost business they have caused you by badmouthing you to others

#5 Mick Friend

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Posted 28 December 2017 - 07:06 AM

I filed a groove in one key 


Oh Hell what do I get her indoors for Christmas


#6 chrisorros

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Posted 28 December 2017 - 09:09 AM

Today at 9-00am I had a customer complaint - stating that a key they had cut one year ago (roughly) had given them problems on and off for the whole year?

Sometimes it worked sometimes not and that when they put the original key in the lock worked every time?

And today they were completely locked out of the shop!

This is a shop owner in my town and obviously they are so right all the time because they is cleverer than normal customers, (according to them)

So luckily being quiet and the fact i had only called in for bookwork I trotted to the shop - she was right! the key she gave me did not work? So perhaps something was wrong - I tried it found there was no chance of it working asked them what the other key on the ring was for, they said the other lock and they also had big problems occasionally with it too?

These were two asec keys and I had cut them both! even my shop name is on the blanks so I really had nowhere to go but to sort out.

 

I tried the second key into the first lock and hey, it worked so much so they asked what had I done? had I tampered with it? No i said you have to put the right key into the right lock to get it to work? They apologised for the whole year as they had slated me as a BAD key cutter every time they had had the problem..

funny, funny, funny twits even the clever ones..

 

As count muppet said hope you charged them or at least suggest you ka the locks as to make them "clever people" proof in the future. 

 

What astounds me is if I have a problem with a product i take it back & talk to the supplier as soon as i know there is a problem to sort it out. Not bitch about it for (roughly) a year later & expect the supplier to drop everything sort it out when it "fails". Simply a piss take.....happy new year one & all lol


  • kobblers, k4mrc and cowers lane 583 like this
Opportunity is missed by most people because it is dressed in overalls and looks like work.

#7 cowers lane 583

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Posted 28 December 2017 - 11:13 AM

Couple of hints on how to identify similar keys, the core truth is the matter of the complete stupidity of the customer. Truly wants to make you both laugh and cry.
  • kobblers likes this
I only multi-task at work, don't tell my wife.




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