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Employees grumbling about wages to customers


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#1 brightonkeys

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Posted 03 October 2017 - 09:50 AM

To what extent are employees "OK" to do this? I feel like it's unprofessional and shouldn't be happening (we pay the living wage) but maybe I'm the thought police for trying to put a stop to it?

 

Looking for opinions.



#2 grahamparker

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Posted 03 October 2017 - 09:53 AM

Pay more. :smt043

 

That usually stops it.


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#3 B.C

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Posted 03 October 2017 - 10:05 AM

get rid,.,.



#4 CitySafe

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Posted 03 October 2017 - 10:27 AM

If they are grumbling about wages they are obviously not happy working there, and you will never get full productivity and effort from an employee who isn't happy.

So you have an option to get rid, or look at some other ways of incentivising them i.e. targets for them to achieve to get a bonus etc. as this will keep them productive and want to do their best.

The targets don't have to be turnover driven either (obviously always preferable tho). You could work it on them getting there on time, staying that little bit extra to help you tidy up, customer satisfaction (some sort of poll in your shop on how they have been treated) etc.etc.


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#5 Count Muppet

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Posted 03 October 2017 - 10:58 AM

How much is the living wage? I’ve googled it and it comes up with too many different answers
Anything from £7.50-9.50

#6 Tom D

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Posted 03 October 2017 - 11:42 AM

what are timpsons paying now I heard a tale that the ex shoecare branches were getting  just  basic wage?



#7 Count Muppet

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Posted 03 October 2017 - 12:36 PM

Doubt that’s true. Trainees get minimum wage.

There are probably a couple of different contracts running though, some would have moved to a timpson contract with low basic and higher bonus. Some would have stayed with higher basic and no bonus

Suppose it depends where you are in the country.

#8 B.C

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Posted 03 October 2017 - 12:54 PM

all staff moan and moan about wages, they think the owner of the biz earns millions... If they had the balls to open there own businesses they would know what the truth is, they seem to listen to the Corbyn speeches and have the strange attitude they should have more  LOL


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#9 cowers lane 583

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Posted 03 October 2017 - 04:49 PM

I had a member of staff who was always complaining, gave her something to complain about. We got married.
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I only multi-task at work, don't tell my wife.

#10 Flash

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Posted 03 October 2017 - 04:51 PM

I had a member of staff who was always complaining, gave her something to complain about. We got married.

 

Doe's she still complain?


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#11 cowers lane 583

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Posted 03 October 2017 - 04:57 PM

She tries, but I'm bloody perfect .
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I only multi-task at work, don't tell my wife.

#12 Danny King

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Posted 03 October 2017 - 07:14 PM

Staff don't realise it's not just what they get in there pay packet. If you add all the extras. pensions, employer tax and NI. Not to mention holidays sick pay and the rest it works out a lot more but most don't realise theses extra costs especially on a rainy monday morning when you haven't seen a customer for 1hr.......
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#13 k4mrc

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Posted 03 October 2017 - 08:30 PM

Staff don't realise it's not just what they get in there pay packet. If you add all the extras. pensions, employer tax and NI. Not to mention holidays sick pay and the rest it works out a lot more but most don't realise theses extra costs especially on a rainy monday morning when you haven't seen a customer for 1hr.......

 

Re the sick pay, I know of a business that paid sick pay to their staff and sure enough they went sick (at least 3 weeks a year every year) this business guy was at wits end asked me how often did my staff go sick? (he knew I didn't pay sick pay) I told him never, but sometimes I have sent them home if they aren't well and then I have paid - it's at my discretion and I do support them, I just do not let them know that - he has asked around other friends and sure enough he now does not pay it, since he changed this funnily enough they have NEVER gone sick?

Sainsbury used to pay it, and funnily enough changed there policy as the profits of them crumbled against there rivals who did not pay sick pay?

So give this some real thought it's hard enough employing people and paying all the insurance, pension tribunal fees (even if your innocent?) and other things - there lucky to get a good paid job today. (even university educated ask for work in our shops) 


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#14 Flash

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Posted 03 October 2017 - 10:54 PM

Re the sick pay, I know of a business that paid sick pay to their staff and sure enough they went sick (at least 3 weeks a year every year) this business guy was at wits end asked me how often did my staff go sick? (he knew I didn't pay sick pay) I told him never, but sometimes I have sent them home if they aren't well and then I have paid - it's at my discretion and I do support them, I just do not let them know that - he has asked around other friends and sure enough he now does not pay it, since he changed this funnily enough they have NEVER gone sick?

Sainsbury used to pay it, and funnily enough changed there policy as the profits of them crumbled against there rivals who did not pay sick pay?

So give this some real thought it's hard enough employing people and paying all the insurance, pension tribunal fees (even if your innocent?) and other things - there lucky to get a good paid job today. (even university educated ask for work in our shops) 

 

Please define "sick pay" I thought paying sick pay was obligatory but could be reclaimed!!



#15 B.C

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Posted 04 October 2017 - 08:09 AM

Please define "sick pay" I thought paying sick pay was obligatory but could be reclaimed!!

Sick pay is SSP, 

The weekly rate for Statutory Sick Pay (SSP) is £89.35 for up to 28 weeks. It is paid:

  • for the days an employee normally works - called ‘qualifying day

Use the SSP calculator to work out the actual amount, for example for a daily rate.



#16 B.C

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Posted 04 October 2017 - 08:12 AM

you by law have to pay the £89.35 but we are referring to NORMAL wages i;e if your employee is on £200 per week and you pay regardless of them being at work (sick)



#17 Dave the locksmith

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Posted 05 October 2017 - 09:16 AM

what are timpsons paying now I heard a tale that the ex shoecare branches were getting  just  basic wage?

According to staff at my local Timpson's they start on 18K basic but with some sort of bonus scheme he averages about 24K a year



#18 grahamparker

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Posted 05 October 2017 - 10:03 AM

I doubt the ones in Grimsby earn 24k a year.


"You're damned if you do and you're damned if you don't" - Bart Simpson

#19 Count Muppet

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Posted 05 October 2017 - 10:32 AM

According to staff at my local Timpson's they start on 18K basic but with some sort of bonus scheme he averages about 24K a year


Where abouts is this in the country?

Sounds like the starting wage of a manager in certain areas but could be trained in others.

#20 Dave the locksmith

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Posted 05 October 2017 - 01:04 PM

i'm in West Sussex.






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