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#1 marky1

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Posted 08 July 2017 - 09:28 AM

surprise surprise

 i needed 10mm brown elestic they send 6mm i ordered soles for a customer they dont send any i ordered initial key rings they send the wrong ones i ordered 1 pack of 20mm spring bars they send 100 monday i,m closing accounts for both my shops i,ve had enough other week i ordered 15 brandy glasses and 15 gift boxes they send 9 glasses and 15 boxes phoned up out of stock its obvious i wanted 15 glasses i lost 40 quid in sales because of misorder i havent got 7 million in the bank 40 quid is a lot of cash to me


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#2 grahamparker

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Posted 08 July 2017 - 11:55 AM

Don't use them then. I stopped years ago.


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#3 marky1

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Posted 08 July 2017 - 11:59 AM

i wont be from monday


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#4 cowers lane 583

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Posted 08 July 2017 - 07:51 PM

Oh bollocks, going against the bloody grain again, but I like Birch.
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I only multi-task at work, don't tell my wife.

#5 Flash

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Posted 08 July 2017 - 08:05 PM

Oh bollocks, going against the bloody grain again, but I like Birch.

 

Me too, as well,also.


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#6 k4mrc

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Posted 08 July 2017 - 08:29 PM

I feel if Birch 'stopped trading' it would be real curtains for us, all other suppliers would tank there prices up and you'd struggle to get normal stuff.

Did the web site state they had stock?

Or did you oder over the phone?

either way big mistake and I hope Mr Birch becomes aware of it so it will be sorted, when I see the rep i will put forward this article in the hope it gets better.


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#7 brightonkeys

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Posted 08 July 2017 - 10:26 PM

Did the web site state they had stock?

 

The website doesn't show stock levels, does it?



#8 cowers lane 583

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Posted 08 July 2017 - 11:32 PM

Yes, but not on favourites list. Not always completely accurate though.
I only multi-task at work, don't tell my wife.

#9 marky1

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Posted 09 July 2017 - 11:05 AM

ordered through top rep he horse man wont mention his name,,,,,,, 



#10 marky1

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Posted 09 July 2017 - 11:10 AM

i feel they think they are to big to be honest and if one guy doesn't use them then boo hoo but i tell you i have been spend 1000's with this company until i met college but i wish i could afford to lose a customer that used to spend as much as i did with 2 shops, 



#11 NYKeys

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Posted 10 July 2017 - 03:29 PM

ordered through top rep he horse man wont mention his name,,,,,,, 

 

? Having real trouble making any sense of this


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#12 cowers lane 583

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Posted 10 July 2017 - 06:24 PM

Yet another problem facing us, reps turning into animals.
It might explain why I haven't seen a rep in years, but just last week a squirrel came in and paid way too much attention to my stock levels and merchandising.
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I only multi-task at work, don't tell my wife.

#13 marky1

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Posted 10 July 2017 - 07:08 PM

well i called both essex and leeds spoke to them closed my accounts and guess what both of them said

 

 

ok thank you account closed ta

not a why or nothing



#14 petercoulson

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Posted 10 July 2017 - 07:12 PM

? Having real trouble making any sense of this

 

I'm not  :-P


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all the best at siserve.co.uk

#15 cowers lane 583

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Posted 10 July 2017 - 07:21 PM

well i called both essex and leeds spoke to them closed my accounts and guess what both of them said
 
 
ok thank you account closed ta
not a why or nothing


That's very poor of birch.
I only multi-task at work, don't tell my wife.

#16 hibsjo(SCO)

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Posted 10 July 2017 - 09:08 PM

the main man is out of the country

i think if i said i was leaving hed be on the phone to me(could be wrong)

carry on!


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#17 Tom D

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Posted 10 July 2017 - 09:11 PM

i had a  fallout  with them years ago didn't do business with them  for  about 4yrs, it was only  bumping into phill at a trade show that  I went back to them  in fairness   they all make mistakes ( all humans do )  ive had things sent wrongly  parts that don't fit  but  I belive in casting your net wider  and not burning  bridges


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#18 NYKeys

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Posted 10 July 2017 - 11:13 PM

Petecoulson - put me out of my misery then you human Rosetta Stone you! ;-)
What is he taking about?
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#19 marky1

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Posted 11 July 2017 - 06:52 AM

what bit dont you understand



#20 NYKeys

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Posted 11 July 2017 - 07:58 AM

what bit dont you understand

 

this bit

 

ordered through top rep he horse man wont mention his name,,,,,,, 

 

Who is top rep? He; horse man?






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